Client Concierge

It's A Secret Med Spa is an elite medical spa with multiple locations nationwide, dedicated to empowering individuals by enhancing their natural beauty through advanced, high-performance injectables, lasers, and aesthetic treatments. Established as a leader in the medical aesthetics field, the spa combines luxury with innovative technology to deliver outstanding results and transformative experiences for clients. Their commitment to quality and client satisfaction has helped them build a strong reputation as a trusted destination for beauty and wellness services. The company culture fosters passion, positivity, and professionalism, inviting team members to grow both personally and professionally in a vibrant and supportive environment. It's A Secret Med Spa values a customer-centric approach, ensuring every client feels valued, cared for, and confident after each visit. Their mission is to make every person feel unstoppable in their daily lives by boosting confidence through aesthetic care.

The role of Client Concierge at It's A Secret Med Spa is a key position focused on delivering an exceptional client experience from the moment clients arrive at the spa. This full-time role requires an enthusiastic, polished individual who thrives in a dynamic, fast-paced environment and enjoys interacting directly with clients. Client Concierges warmly greet clients in person and via telephone, providing foundational knowledge about the spa's extensive array of treatments and services to educate and assist clients in making informed decisions. The role also involves managing the front desk operations including checking clients in and out, answering and directing calls, overseeing inventory, and maintaining a clean and inviting atmosphere throughout the spa. The Client Concierge supports providers and management teams by assisting with scheduling and maintaining appointment books, ensuring the smooth flow of daily operations.

Candidates for this role must display strong communication skills with an emphasis on etiquette and professionalism. They need to be flexible with scheduling, including availability on weekends, and adept at multitasking while maintaining attentiveness to clients' needs. A background in customer service is essential, with preference given to those who have med spa or medical office experience. Maintaining client confidentiality per HIPAA and company policies is critical, as is exercising sound judgment, problem-solving abilities, and a high level of integrity. Physical requirements include the ability to stand or sit for extended periods, and perform some light physical tasks like reaching, kneeling, and lifting up to 50 pounds. Computer literacy, particularly with Microsoft applications and POS systems, is necessary to manage client and appointment information accurately. Bilingual candidates are preferred, reflecting the company's commitment to inclusivity and excellent client communication.

Joining It's A Secret Med Spa means becoming part of a fabulous, close-knit family that inspires employees to elevate their skills while enjoying a competitive base salary plus commission, paid time off, comprehensive health benefits, dental and vision insurance, employer-paid disability coverage, employee discounts, 401k retirement options, tuition reimbursement, and referral bonus programs. This role is a unique opportunity for driven individuals to grow within an industry-leading spa known for high standards, innovative treatments, and a supportive workplace culture where every team member plays a vital role in creating unforgettable client experiences.