Client Concierge

Chewy Vet Care is a pioneering veterinary healthcare provider committed to revolutionizing the experience of veterinary care for pets and their families. With a mission to create the most trusted and convenient destination for pet parents and partners everywhere, Chewy Vet Care is setting new standards in the veterinary industry. The company stands out for its patient-centric approach which emphasizes personalized and compassionate care, making sure every interaction is meaningful and lasting. As an industry leader launching new, state-of-the-art veterinary practices in early 2024, Chewy Vet Care integrates advanced technology and purpose-built equipment to support its clinical teams in delivering their best medicine with a focus on pet and client experience. The practice culture is deeply rooted in collaboration, innovation, and respect for team members, enabling a work environment where veterinary professionals can thrive both personally and professionally. They offer competitive benefits, flexible scheduling options, and a supportive workplace that prioritizes the well-being and growth of its employees. This reflects a holistic approach toward care that starts with the pets and extends to those who care for them.

The role of Client Concierge at Chewy Vet Care is essential to ensuring an outstanding pet parent experience from the very first visit. As a full-time member of the Healthcare Practice Team, the Client Concierge serves as the face of the practice, managing all front-end client interactions and patient intakes with warmth, empathy, and professionalism. This position involves engaging actively with pet parents, providing stellar customer service and communication, and supporting the veterinarians, technicians, assistants, and practice managers throughout daily operations to ensure seamless service delivery. The Client Concierge must be proficient with integrated technologies, including Practice Information Management Systems (PIMS), and adhere strictly to Standard Operating Procedures (SOP) and Standards of Care (SOC). They are responsible for maintaining a clean and organized workspace, managing pharmacy-related procedures responsibly, assisting with inventory communications, and participating in ongoing professional development and compliance training. This role demands excellent social, verbal, and written communication skills and the ability to thrive in a fast-paced environment, often requiring shifts that include weekends and occasional travel. With a focus on empathy for both clients and their pets, the Client Concierge plays a critical role in making each pet parent feel valued and supported throughout their veterinary journey, embodying the company culture and enhancing the overall effectiveness of the veterinary team.