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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
competitive benefits
Scheduling options
collaborative work environment
Job Description
Chewy Vet Care is a pioneering veterinary healthcare provider committed to revolutionizing the experience of veterinary care for pets and their families. With a mission to create the most trusted and convenient destination for pet parents and partners everywhere, Chewy Vet Care is setting new standards in the veterinary industry. The company stands out for its patient-centric approach which emphasizes personalized and compassionate care, making sure every interaction is meaningful and lasting. As an industry leader launching new, state-of-the-art veterinary practices in early 2024, Chewy Vet Care integrates advanced technology and purpose-built equipment to support its clinical teams in delivering... Show More
Job Requirements
- 1-2 years working in a customer-focused environment veterinary preferred
- Strong ability to connect with clients and demonstrate empathy and compassion
- Excellent social verbal and written communication observational and analytical skills
- Passionate about helping people and pets with empathy and excellent customer service focus
- Thrives in a fast paced self-starter environment
Job Qualifications
- 1-2 years working in a customer-focused environment veterinary preferred
- Strong ability to connect with clients and demonstrate empathy and compassion
- Excellent social verbal and written communication observational and analytical skills
- Passionate about helping people and pets with empathy and excellent customer service focus
- Thrives in a fast paced self-starter environment
Job Duties
- Focus on embodying the Chewy Vet Care culture to work collaboratively with peers and deliver the pet parent WOW experience within the practice providing stellar service and communication in addition to supporting the practice’s veterinarians veterinary technicians veterinary assistants and practice manager
- Responsible for handling all patient intakes and providing all front-end client-facing interactions
- Apply strong social and communication skills to engage actively with pet parents
- Perform customer service skills to assist pet parents with providing medical care to their pet resolving any issues promptly
- Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS)
- Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
- Act responsibly given the pharmacy holdings
- Assist Practice Manager with communicating on inventory needs
- Clean workspaces after every patient interaction
- Participate in self-development courses and Chewy Vet Care required compliance training
- Perform related duties and assignments as directed by management
- May be required to work weekends position may require some travel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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