Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.62 - $23.55
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
401k plan
Job Description
Chewy Vet Care is an innovative and rapidly growing veterinary care provider dedicated to transforming the veterinary experience for pets and their owners. Launched with a fresh perspective in early 2024, Chewy Vet Care aims to build a culture and environment where veterinary teams can thrive and deliver exceptional care each day. This comprehensive veterinary practice focuses on personalized and patient-centric care, ensuring that every pet receives treatment tailored to their unique needs while providing a trusted, convenient destination for pet parents. The company emphasizes advanced technology and purpose-built equipment designed by veterinarians, empowering clinical team members to practice their best medicine and prioritize both patient and pet parent care.
The role of Client Concierge at Chewy Vet Care is a full-time position integral to the Healthcare Practice Team. This role is tailored for individuals passionate about delivering stellar customer service and fostering meaningful connections with pet parents. As a key part of the clinical team, the Client Concierge supports veterinarians, veterinary technicians, assistants, and managers by handling all front-end client interactions and managing patient intakes with professionalism and empathy. The position involves active engagement with pet parents to provide assistance, answer inquiries, and support medical care for pets.
Client Concierges at Chewy Vet Care utilize advanced Practice Information Management Systems (PIMS) to streamline operations and maintain accuracy in patient records. They uphold high standards by following Standard Operating Procedures (SOP) and Standards of Care (SOC) to ensure consistent, quality patient services. In addition to client interaction, this role involves some operational tasks such as assisting with inventory communication, maintaining clean workspaces, and participating in self-development and compliance training programs.
Chewy Vet Care offers competitive hourly wages ranging from $15.62 to $23.55, reflecting the candidate's experience, education, and location. The role may require occasional weekend work and some travel. Eligible candidates also have access to a 401k plan and a comprehensive benefits package including medical, vision, dental, life, disability, and more. Their inclusive culture promotes employee well-being and growth, offering flexible scheduling, parental leave, family services, and numerous discounts. Chewy Vet Care is committed to equal opportunity employment and provides accommodations for disabilities and religious practices upon request.
This position is ideal for self-motivated individuals who thrive in a fast-paced, collaborative environment and are driven by a passion for delivering compassionate, customer-focused veterinary care. Joining Chewy Vet Care means being part of a team that values the health and happiness of pets while recognizing and supporting the needs of the veterinary professionals who make this possible.
The role of Client Concierge at Chewy Vet Care is a full-time position integral to the Healthcare Practice Team. This role is tailored for individuals passionate about delivering stellar customer service and fostering meaningful connections with pet parents. As a key part of the clinical team, the Client Concierge supports veterinarians, veterinary technicians, assistants, and managers by handling all front-end client interactions and managing patient intakes with professionalism and empathy. The position involves active engagement with pet parents to provide assistance, answer inquiries, and support medical care for pets.
Client Concierges at Chewy Vet Care utilize advanced Practice Information Management Systems (PIMS) to streamline operations and maintain accuracy in patient records. They uphold high standards by following Standard Operating Procedures (SOP) and Standards of Care (SOC) to ensure consistent, quality patient services. In addition to client interaction, this role involves some operational tasks such as assisting with inventory communication, maintaining clean workspaces, and participating in self-development and compliance training programs.
Chewy Vet Care offers competitive hourly wages ranging from $15.62 to $23.55, reflecting the candidate's experience, education, and location. The role may require occasional weekend work and some travel. Eligible candidates also have access to a 401k plan and a comprehensive benefits package including medical, vision, dental, life, disability, and more. Their inclusive culture promotes employee well-being and growth, offering flexible scheduling, parental leave, family services, and numerous discounts. Chewy Vet Care is committed to equal opportunity employment and provides accommodations for disabilities and religious practices upon request.
This position is ideal for self-motivated individuals who thrive in a fast-paced, collaborative environment and are driven by a passion for delivering compassionate, customer-focused veterinary care. Joining Chewy Vet Care means being part of a team that values the health and happiness of pets while recognizing and supporting the needs of the veterinary professionals who make this possible.
Job Requirements
- 1-2 years working in a customer-focused environment, veterinary preferred
- strong ability to connect with clients and demonstrate empathy and compassion
- excellent social, verbal / written communication, observational, and analytical skills
- passionate about helping people and pets with empathy and excellent customer service focus
- thrives in a fast paced, self-starter environment
- standing or walking up to 80% per shift
- frequently lift up to 50 to 70 pounds using an optional team lift
- occasionally lift greater than 70+ pounds using a team lift
- stand, push, pull, carry, squat, and kneel
Job Qualifications
- 1-2 years working in a customer-focused environment, veterinary preferred
- strong ability to connect with clients and demonstrate empathy and compassion
- excellent social, verbal / written communication, observational, and analytical skills
- passionate about helping people and pets with empathy and excellent customer service focus
- thrives in a fast paced, self-starter environment
Job Duties
- Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager
- Responsible for handling all patient intakes and providing all front-end client-facing interactions
- Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly
- Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role
- Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
- Act responsibly given the pharmacy holdings
- Assist Practice Manager with communicating on inventory needs
- Clean workspaces after every patient interaction
- Participation in self-development courses and Chewy Vet Care required compliance training
- Perform related duties and assignments as directed by management
- May be required to work weekends, position may require some travel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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