Client Concierge

It's A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by enhancing their natural beauty through a variety of high-performance injectables, lasers, and aesthetic treatments. The company is widely recognized for its commitment to providing top-tier services in a welcoming and polished environment that truly cares for each client's individual needs. Dedicated to making each person feel unstoppable in their everyday lives, It's A Secret Med Spa fosters a culture of passion, positivity, and professionalism. This empowering mission drives the company to seek talented and motivated professionals who share their vision and enthusiasm.

As part of our national family, employees are offered the opportunity to work within a dynamic, supportive team environment while advancing their skills with access to cutting-edge technology and innovative service protocols. Candidates joining It's A Secret Med Spa can expect to be part of a big, fabulous family where their career growth and personal development are prioritized. Benefits include a competitive base salary plus commission, paid time off, multiple health insurance plans, dental and vision coverage, employer-paid short-term and long-term disability insurance, employee discounts, 401k retirement options, tuition reimbursement, and a referral bonus program. This comprehensive benefits package underscores the company's dedication to supporting its people.

The Client Concierge plays a vital role in ensuring exceptional client experiences from the moment they walk in or interact over the phone. This role involves warmly greeting clients, offering basic education about the spa’s wide variety of services, managing front desk duties such as patient check-ins and check-outs, answering calls, overseeing inventory, and maintaining a clean and professional environment throughout the facility. The Client Concierge works closely with providers and managers to assist with scheduling and maintaining appointment books, all while adhering to company policies to maintain streamlined processes.

Strong communication skills, proper etiquette, and an enthusiastic, friendly personality are essential to this role. The ability to multitask efficiently, be attentive to client needs, remain flexible to the dynamic demands of the business, and work collaboratively as part of a team are also crucial. Candidates must demonstrate strong ethical standards, maintain patient confidentiality in compliance with HIPAA regulations, and exhibit sound judgment and problem-solving abilities. Physical requirements include the ability to sit or stand for extended periods, reach above shoulder height, and push or pull up to 50 pounds. Bilingual candidates are preferred, reflecting the company’s dedication to serving a diverse clientele.

Overall, the Client Concierge serves as the welcoming face of It’s A Secret Med Spa, ensuring every client feels valued and supported throughout their experience. This role offers the chance to grow within a thriving and respected organization that values its employees as much as it does its clients. If you have a passion for providing outstanding service and want to be part of an exciting culture, this is the perfect opportunity to elevate your career in the medical aesthetics industry.