Client Concierge

It’s A Secret Med Spa is an elite and nationally recognized medical spa with locations across the United States, dedicated to empowering individuals by enhancing their natural beauty through cutting-edge treatments such as high-performance injectables, advanced laser therapies, and personalized aesthetic services. Known for its luxurious environment and commitment to client satisfaction, It’s A Secret Med Spa prides itself on delivering transformative experiences that help clients feel confident, beautiful, and unstoppable in their daily lives. As a leader in the medical spa industry, the company combines expert medical care with exceptional customer service, creating a unique blend of professionalism and warmth that sets it apart from other spas in the market.

Joining It’s A Secret Med Spa means becoming part of a vibrant and supportive culture that values passion, positivity, and professionalism. The company seeks individuals who are polished, enthusiastic, and dedicated to contributing to a fabulous family-oriented environment while advancing their skills in the aesthetic industry. This commitment to fostering a positive workplace is reflected in their employment offers, which include competitive base salaries plus commission, paid time off, multiple health insurance plans including dental and vision, employer-paid short-term and long-term disability coverage, employee discounts, 401k retirement plans, tuition reimbursement programs, and referral bonuses.

The Client Concierge role at It’s A Secret Med Spa is pivotal in creating a welcoming and seamless experience for clients. This position involves warmly greeting clients both in person and over the phone, providing basic education about the diverse range of services offered, managing front desk operations such as client check-in and check-out, answering calls, overseeing inventory, and ensuring supplies are well-stocked. Maintaining a clean and professional environment at the facility is also an essential responsibility, along with assisting providers and managers with scheduling and appointment management. The role requires strict adherence to company policies and procedures to ensure efficient workflow, as well as accurate management of the point-of-sale (POS) system with up-to-date client appointment and employee information.

Ideal candidates for the Client Concierge position will have at least one year of customer service experience and a flexible schedule, including availability to work weekends. Previous experience in a medical spa or medical office setting is preferred but not required. Strong written and verbal communication skills, excellent etiquette, and the ability to multitask while maintaining attentiveness to clients are necessary for success. Candidates should demonstrate the ability to work well within a team, take initiative, and maintain a friendly, energetic personality with a genuine desire to provide outstanding service.

Confidentiality is paramount, as all patient and client information must be handled in accordance with HIPAA regulations and company policies. Integrity, sound judgment, problem-solving, and effective decision-making skills are critical traits for this role. The position requires physical stamina to sit or stand for extended periods, as well as the ability to perform physical tasks such as reaching above shoulder height, crawling, kneeling, and pushing or pulling up to 50 pounds. Proficiency in Microsoft applications is necessary, and bilingual candidates are encouraged to apply. Overall, this is a fantastic opportunity for those seeking to advance their careers within a dynamic and growing medical spa environment where passion meets excellence.