Client Concierge

Our client is a busy and dynamic franchise owned by Mr. Handyman, a trusted name in home repair and maintenance services. The franchise specializes in providing top-quality handyman services, dedicated to customer satisfaction and excellence. As part of a well-established brand, this franchise thrives on a commitment to professionalism and superior service for home and business owners alike. The team is vibrant, fast-paced, and focused on delivering an outstanding customer experience that aligns with the core values set by Mr. Handyman.

The role available is for a Client Service Specialist who will play a pivotal part in managing customer relations and supporting the smooth operation of daily services. This full-time position, based at the franchise office located in the Scottsdale Air Park area, requires a professional who is outgoing, friendly, and highly organized. The ideal candidate is someone who thrives in a bustling office environment where multitasking and excellent communication skills are key to success.

As a Client Service Specialist, your primary responsibility will be scheduling and lead management. You will act as the key point of contact for customers, managing communications and organizing work schedules for the skilled Service Professionals who perform the on-site handyman tasks. Your role will also encompass managing customer expectations by guiding them through their home repair projects, ensuring clear communication and continuous updates about the progress of their service requests.

Creating long-lasting relationships with customers is a fundamental objective of your role. By following the "Mr. Handyman Way," you will strive to deliver a superior customer experience that not only meets but exceeds expectations. This customer-focused approach is critical to building loyalty and encouraging repeat business for the franchise.

Performance in this role is measured by the quality of work, customer satisfaction, and efficiency. You are expected to uphold the highest standards in every customer interaction, ensuring that every touchpoint reflects professionalism and care. Efficiently handling tasks and responding in a timely manner are vital to maintaining the flow of operations and meeting customer needs promptly.

The ideal candidate for the Client Service Specialist position is comfortable and pleasant over the phone, able to solve customer problems with ease, and highly proficient in Microsoft Office suite. Though not required, experience with the Service Titan Customer Management Program is considered an asset. You should be a self-starter, highly organized, and a capable team player who can also work independently. Excellent communication skills and a positive attitude are essential traits for success in this role.

The franchise owner is the direct employer for this position. As an independent business owner, the franchise offers a work environment that supports professional growth and values the contributions of each team member. The pay range is from $16.00 to $18.00 per hour, commensurate with experience, along with benefits such as paid holidays, vacation, and sick time. This role is ideal for an individual seeking stability, a consistent work schedule Monday through Friday, and the opportunity to contribute to a respected local business within a renowned franchise network.