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Client Concierge

Rochester, NY, USA|Remote, Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $35,500.00 - $124,000.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k plan
Holiday pay
Vacation leave
Personal and family sick leave

Job Description

PwC, short for PricewaterhouseCoopers, is one of the largest professional services networks globally offering audit, assurance, tax, consulting, and advisory services to clients across various industries. Known for its commitment to quality, innovation, and fostering inclusive workplace environments, PwC operates in numerous countries with a focus on delivering value-driven services that address complex business challenges. PwC is renowned for its dedication to employee growth and professional development, providing resources and learning opportunities for career advancement. This particular role is within PwC's business services and support division, specifically in the Administration and Secretarial Services Generalist team. The Administrative position is pivotal in providing high-level administrative support primarily to senior executives, facilitating effective communication and ensuring smooth operational processes within the organization. The role involves managing schedules, coordinating meetings, handling confidential information, and supporting both virtual and physical office environments including client sites as needed. You are expected to work collaboratively and display strong organizational skills, be adaptable to changing team and client needs, and demonstrate technical proficiency with tools such as Microsoft Office Suite, social media platforms, and emerging mobile and virtual support technologies including collaboration platforms like Teams and Zoom. The position requires taking ownership of your professional development by applying a learning mindset, adopting best practices, and continuously upskilling. You will play a crucial role in supporting PwC's global network of professional services firms by ensuring a high level of administrative excellence that contributes to a differentiated client experience. The role requires up to 20 percent travel and offers a salary range between $35,500 and $109,120, with variations for Washington state residents up to $124,000. Employees are eligible for an annual discretionary bonus and comprehensive benefits including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave. PwC fosters an inclusive and equal opportunity work environment ensuring fair hiring practices and supports career growth without discrimination based on race, gender, age, disability, veteran status, or other legally protected statuses.

Job Requirements

  • High school diploma
  • At least 1 year of administrative or PwC experience
  • Ability to provide virtual administrative support
  • Proficiency in Microsoft Office Suite
  • Clear communication skills
  • Ability to work collaboratively
  • Ability to manage schedules and confidential information
  • Willingness to travel up to 20 percent

Job Qualifications

  • High school diploma
  • At least 1 year of administrative or PwC experience
  • Bachelor's Degree preferred
  • Proficiency in Microsoft Office Suite
  • Clear written and verbal communication skills
  • Positive and collaborative team environment
  • Experience in administrative support or customer service
  • Ability to provide virtual administrative support
  • Experience with travel arrangements and expense entry

Job Duties

  • Provide administrative support virtually and in office or client sites as required
  • Demonstrate technical proficiency in Microsoft Office Suite and social media tools
  • Apply a learning mindset and take ownership of personal development
  • Share and adopt leading practices to continuously improve skills
  • Utilize emerging mobile and virtual support technologies
  • Leverage collaboration platforms such as Teams and Zoom
  • Work collaboratively and effectively in various settings
  • Support a global network of professional services firms
  • Drive a differentiated client experience aligned with firm service standards
  • Proactively anticipate client needs and resolve issues with urgency and discretion
  • Monitor requests and follow through to completion with a high degree of accountability

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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