Client Concierge

It’s A Secret Med Spa is an elite medical spa with a growing nationwide presence, dedicated to empowering individuals by enhancing their natural beauty through a range of high-performance injectables, advanced laser treatments, and expert aesthetic services. The company takes pride in its reputation for delivering excellent client care and innovative aesthetic solutions that help clients feel confident and unstoppable in their everyday lives. With a culture that emphasizes positivity, professionalism, and passion, It’s A Secret Med Spa fosters a warm, welcoming environment for both clients and employees alike. This organization is known for its commitment to continuous growth and skill development, making it an outstanding place for professionals who are enthusiastic about the beauty and wellness industry to advance their careers.

The role of Client Concierge at It’s A Secret Med Spa is a pivotal position that serves as the first point of contact for clients. This full-time position combines customer service excellence with administrative responsibilities to ensure a seamless client experience from arrival through departure. You will warmly greet clients both in person and over the phone, providing them with foundational knowledge about the spa’s comprehensive suite of services. Your day will include managing various front desk duties such as checking patients in and out, answering phones, overseeing the inventory of supplies, scheduling appointments, and maintaining a clean and professional facility. The role requires a flexible schedule, including the ability to work weekends, as well as a high level of professionalism and customer service acumen. The ideal candidate will have prior customer service experience, ideally in a med spa or medical office setting, and excellent communication skills that reflect proper etiquette and friendly demeanor. They must be capable of multitasking efficiently while maintaining attentiveness to client needs and the dynamic nature of the business. Confidentiality and adherence to HIPAA regulations are critical components of the position.

In return, the company offers a competitive base salary paired with commission opportunities, paid time off, and access to multiple health insurance plans including dental and vision. Additional benefits include employer-paid short-term and long-term disability coverage, employee discounts, a 401k retirement plan, tuition reimbursement, and a referral bonus program. This position is ideal for individuals who are enthusiastic, polished, and eager to contribute to a vibrant, supportive team environment while growing their professional skills in the medical aesthetics field. Joining It’s A Secret Med Spa means becoming part of a big, fabulous family where your contributions are valued and your personal and professional growth are prioritized.