Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
competitive benefits
scheduling options that fit your lifestyle
collaborative work environment
self-development courses
Required compliance training
Equal opportunity employer provisions
Job Description
Chewy is a leading online retailer known for revolutionizing the pet care industry by providing an unbeatable customer experience, extensive product selection, and exceptional service. With a dedication to innovation and pet wellness, Chewy has expanded its mission to veterinary care by launching brand new veterinary practices in early 2024. These practices are designed by veterinarians for veterinarians, equipped with advanced technology and purpose-built facilities to enable pet care professionals to offer the highest quality medical services. Chewy Vet Care offers a comprehensive veterinary service focused on personalized, patient-centric care aimed at pets and their parents, emphasizing trust, convenience, and... Show More
Job Requirements
- Standing or walking up to 80% per shift
- Frequently lift up to 50 pounds
- Frequently lift up to 70 pounds using an optional team lift
- Rarely lift greater than 70+ pounds using a team lift
- Stand, push, pull, carry, squat, and kneel
Job Qualifications
- 1-2 years working in a customer-focused environment, veterinary preferred
- Strong ability to connect with clients and demonstrate empathy and compassion
- Excellent social, verbal / written communication, observational, and analytical skills
- Passionate about helping people and pets with empathy and excellent customer service focus
- Thrives in a fast paced, self-starter environment
Job Duties
- Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager
- Responsible for handling all patient intakes and providing all front-end client-facing interactions
- Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly
- Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role
- Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
- Act responsibly given the pharmacy holdings
- Assist Practice Manager with communicating on inventory needs
- Clean workspaces after every patient interaction
- Participation in self-development courses and Chewy Vet Care required compliance training
- Perform related duties and assignments as directed by management
- May be required to work weekends, position may require some travel
Job Location
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