Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $32,970.84 - $39,146.53
Benefits
competitive benefits
scheduling options that fit your lifestyle
collaborative work environment
self-development courses
comprehensive compliance training
opportunities for career growth
Inclusive and supportive workplace
Job Description
Chewy is a leading online retailer dedicated to pet products and services, widely recognized for its commitment to exceptional customer service and innovative pet care solutions. Since its inception, Chewy has grown into a trusted brand that revolutionizes how pet parents access and manage the health and well-being of their pets. Recently, Chewy has expanded its services by launching new veterinary practices, further enhancing its comprehensive approach to pet care. These veterinary practices are designed to provide personalized, patient-centric care leveraging cutting-edge technology and a team-based approach, positioning Chewy Vet Care as a leader in the veterinary industry. This expansion... Show More
Job Requirements
- standing or walking up to 80% per shift
- frequently lift up to 50 pounds
- frequently lift up to 70 pounds using an optional team lift
- rarely lift greater than 70+ pounds using a team lift
- stand, push, pull, carry, squat, and kneel
Job Qualifications
- 1-2 years working in a customer-focused environment, veterinary preferred
- strong ability to connect with clients and demonstrate empathy and compassion
- excellent social, verbal / written communication, observational, and analytical skills
- passionate about helping people and pets with empathy and excellent customer service focus
- thrives in a fast paced, self-starter environment
Job Duties
- Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager
- responsible for handling all patient intakes and providing all front-end client-facing interactions
- apply strong social and communication skills to engage actively with pet parents
- perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly
- apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role
- understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
- act responsibly given the pharmacy holdings
- assist Practice Manager with communicating on inventory needs
- clean workspaces after every patient interaction
- participation in self-development courses and Chewy Vet Care required compliance training
- perform related duties and assignments as directed by management
- may be required to work weekends, position may require some travel
Job Location
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