Client Care Manager - CSU Veterinary Health System

Colorado State University Veterinary Health System (CSU VHS) is a renowned institution committed to providing expert veterinary services, advancing veterinary education, and fostering innovative research focused on animal health and well-being. As part of a robust partnership with the College of Veterinary Medicine and Biomedical Sciences, CSU VHS operates at the forefront of veterinary health care, ensuring that both animals and the people who care for them receive outstanding service and support. The organization values collaboration, passion, and a commitment to redefining possibilities in veterinary medicine, creating a dynamic and impactful environment for clients, staff, and the broader community.

The Client Care Manager role at CSU VHS is a pivotal leadership position dedicated to enhancing both client and employee experiences within the veterinary health system. This full-time position, with a salary range of $70,000 to $80,000, focuses on fostering a healthy, thriving workplace culture that directly influences service excellence. Understanding that client satisfaction stems from an engaged and supported workforce, the Client Care Manager oversees employee development, training, mentorship, and recognition initiatives as foundational elements of operational success.

This role entails strategic leadership and operational oversight of client care services, ensuring the consistent delivery of high-quality, efficient, and client-focused veterinary support. The Client Care Manager is responsible for designing and improving workflows, standard operating procedures, and hospital systems that optimize client flow, reduce wait times, and enhance overall service accuracy. Monitoring performance metrics, addressing systemic issues, and maintaining data integrity within electronic medical records and other hospital systems also fall under this role’s purview.

Supervising a team that includes Client Care Supervisors, Team Leads, and various client service staff, the Client Care Manager promotes balanced workloads, effective onboarding, and ongoing performance development based on key performance indicators. This position collaborates closely with internal stakeholders across client care, culture, financial services, and medical teams to align operational strategies, improve processes, and support organizational goals. Handling escalated client concerns with professionalism and timeliness is another critical aspect of this role, reinforcing CSU VHS’s commitment to a superior client experience.

This position requires a minimum of a bachelor’s degree or equivalent combination of education and experience, alongside at least three years of supervisory or management experience. Preferred candidates will have backgrounds in customer service, veterinary, or healthcare settings and exhibit strong leadership, communication, and conflict resolution skills. Proficiency with Microsoft 365 applications, experience with electronic medical record systems, complex scheduling in 24/7 environments, and training in leadership or employee engagement are highly desirable.

The Client Care Manager at CSU VHS will help shape a supportive and innovative workplace culture, ensuring services meet the highest standards while fostering employee growth and satisfaction. This role offers a unique opportunity to contribute meaningfully to animal healthcare and institutional excellence in a supportive academic and medical environment committed to diversity, inclusion, and equity. Interested applicants are encouraged to submit a cover letter addressing qualifications and a current resume. CSU provides equal employment opportunities and supports accommodations for applicants as needed.