Client Advisor

Brilliant Earth is a leading jewelry company renowned for its commitment to sustainability, transparency, and compassion in the luxury jewelry industry. Established as one of the fastest growing e-commerce jewelers globally, Brilliant Earth is dedicated to creating high-quality jewelry that customers can feel proud to wear, without compromising on ethics or conscience. The company fosters a collaborative, respectful, and encouraging work environment, promoting diversity and inclusion while aiming to reinvent fine jewelry in a thoughtful, modern way. The team at Brilliant Earth is composed of hardworking, passionate individuals who are excited to make an impact from day one and grow their careers within the company over time.

The Client Advisor position is based at the new Beverly Hills, CA location and requires full-time availability including weekends. This role is in-person and offers an hourly wage range of $24-$26, with the compensation budget subject to adjustment at the company’s discretion. Client Advisors at Brilliant Earth play a crucial role in delivering exceptional luxury experiences to customers by guiding them through the entire sales journey across various platforms including in-person appointments, virtual meetings, phone calls, and live chat. This position requires a strong passion for customer service, a drive to surpass sales targets, and the ability to create personalized and memorable engagements for customers, especially during significant life moments such as engagements and celebrations.

Client Advisors utilize their deep product knowledge and strategic sales techniques to assist customers in selecting the perfect jewelry piece from the company’s luxury product line. They manage high volumes of incoming sales leads, handle post-sale interactions such as exchanges and resizing, and act as brand ambassadors who communicate Brilliant Earth’s ethical mission. The role also involves operational responsibilities such as opening and closing the showroom, managing appointment logistics including food and beverage offerings, and maintaining a safe, welcoming showroom environment that ensures product security.

Brilliant Earth emphasizes continuous growth and development, offering comprehensive training programs, career advancement opportunities, competitive compensation, and a robust benefits package. Employees enjoy a supportive schedule with consistent weekly hours and two consecutive days off, alongside perks such as lifestyle spending accounts, ongoing education opportunities, employee discounts, sales incentive programs, and mental wellness resources. The company is committed to equal employment opportunities and provides reasonable accommodations throughout the application and interview process.