Job Overview
Compensation
Hourly
Range $16.25 - $21.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Job Description
The establishment hiring for this position is a prestigious AAA Four Diamond rated hotel known for its outstanding guest services and luxurious accommodations. This esteemed property prides itself on delivering an exceptional experience to every guest by combining impeccable service with elegant surroundings. The hotel caters to a diverse clientele, ranging from business travelers to leisure guests, and continuously strives to uphold the highest standards in hospitality. With a reputable presence in the hospitality industry, the hotel provides comprehensive amenities and ensures that team members are equipped with the skills and knowledge needed to excel in their roles. This commitment to excellence has earned the property numerous accolades and positive guest reviews, reinforcing its position as one of the top destinations for travelers seeking both comfort and premium service.
The role being offered is a guest service position within the hotel's front office or guest services department, focusing on delivering AAA Four Diamond level service to all visitors. The primary responsibilities involve warmly welcoming guests upon their arrival, assisting with property-related inquiries, and facilitating various guest services such as the use of safety deposit boxes and handling shipping and receiving tasks. In this role, the successful candidate will act as a vital point of contact for guests requiring assistance with basic business needs, including access to business service suites or supplies. Additionally, the position involves managing telephone inquiries from guests and providing timely and helpful responses. The role demands a high level of professionalism, strong communication skills, and a genuine commitment to maintaining the property’s distinguished service standards. The candidate must be comfortable working in a dynamic environment and demonstrate attentiveness to detail, reliability, and a customer-focused attitude. This position offers an excellent opportunity for individuals passionate about hospitality to contribute to an established luxury hotel while developing valuable skills and gaining experience in high-end guest relations.
The role being offered is a guest service position within the hotel's front office or guest services department, focusing on delivering AAA Four Diamond level service to all visitors. The primary responsibilities involve warmly welcoming guests upon their arrival, assisting with property-related inquiries, and facilitating various guest services such as the use of safety deposit boxes and handling shipping and receiving tasks. In this role, the successful candidate will act as a vital point of contact for guests requiring assistance with basic business needs, including access to business service suites or supplies. Additionally, the position involves managing telephone inquiries from guests and providing timely and helpful responses. The role demands a high level of professionalism, strong communication skills, and a genuine commitment to maintaining the property’s distinguished service standards. The candidate must be comfortable working in a dynamic environment and demonstrate attentiveness to detail, reliability, and a customer-focused attitude. This position offers an excellent opportunity for individuals passionate about hospitality to contribute to an established luxury hotel while developing valuable skills and gaining experience in high-end guest relations.
Job Requirements
- High school diploma or GED preferred
- Providing excellent customer service skills is required
- Knowledge of basic office equipment including fax, copier, printers, keyboards and answering phones preferred
- Previous business services or mail service experience preferred
- Prior customer service experience is preferred
- Previous cash handling experience is preferred
- Must have open availability
- Bilingual (Spanish) preferred
Job Qualifications
- Providing excellent customer service skills is required
- Knowledge of basic office equipment including fax, copier, printers, keyboards and answering phones preferred
- Previous business services or mail service experience preferred
- Prior customer service experience is preferred
- Previous cash handling experience is preferred
- Must have open availability
- Bilingual (Spanish) preferred
- High school diploma or GED preferred
Job Duties
- Welcome guests to the property and provides AAA four diamond service
- Assist guests with basic property questions and provide guests with the information requested
- Assist guests with safety deposit boxes
- Assist guests with shipping and receiving packages, faxes, and mail
- Assist guests with basic business needs such as supplies or access to the business service suite
- Answer phone calls from guests and provide assistance when necessary
- Perform all duties deemed necessary for the success of the department
Job Criteria
Experience
No experience required
Job Location
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