Clerk III - Guest Services (80%)

Iowa Health Care Department of Guest Services is a dedicated department within the University of Iowa Health Care system that focuses on providing exceptional support and assistance to patients, visitors, and staff. As part of one of the leading academic health centers in the United States, the department prides itself on fostering a welcoming, supportive, and informative environment. The department operates within a hospital setting that offers a range of healthcare services and clinical expertise, and it emphasizes a strong commitment to maintaining patient dignity, privacy, and overall satisfaction. The UI Health Care system is known not only for delivering high-quality medical care but also for its dedication to customer service excellence throughout the patient and visitor experience.

The Iowa Health Care Department of Guest Services is currently seeking a Clerk III to join their team in a part-time capacity at 80% FTE, with flexible working hours scheduled between 6:00 AM and 8:15 PM Monday through Friday, along with weekend and rotating holiday shifts from 7:00 AM to 6:00 PM. Additional hours may be required to meet operational needs. The Clerk III role involves providing frontline support to patients, families, guests, and staff by welcoming and greeting them at various UI Health Care Information Desks. This position demands a professional demeanor, outstanding customer service skills, and the ability to communicate effectively in person and via telephone. Responsibilities include offering directions and information about hospital services and amenities in compliance with hospital policies, processing various transactions including same-as-cash purchases, and supporting service recovery initiatives to ensure patient and visitor satisfaction.

This role requires the Clerk III to maintain confidentiality adhering strictly to UI Health Care and HIPAA guidelines while respecting patient privacy and dignity. The Clerk III also facilitates patient and guest mobility by providing wheelchair assistance and coordinating transport requests through the hospital's electronic transport module within Epic. The position involves managing deliveries and the Lost and Found system efficiently, ensuring timely communication with relevant departments and item owners. Additionally, this role includes managing valet transactions and providing information regarding all parking options using the CVPS electronic valet system and cash register functions.

Candidates for this role should demonstrate high levels of professionalism, attention to detail, multitasking ability, and capability to remain in a stationary position for extended periods. The department emphasizes the need for a positive attitude and an exceptional service orientation to thrive in the fast-paced hospital environment. Applicants must provide a resume that clearly articulates how their experience and skills meet the required and desired qualifications. This position, while vital to the smooth operation of Guest Services, does not sponsor employment authorization and requires successful candidates to undergo a criminal background check. Overall, the Clerk III position offers an opportunity to be part of a supportive team dedicated to enhancing the patient and visitor experience at UI Health Care.