Clerical Technician

Citizens Memorial Hospital (CMH) is a comprehensive healthcare provider based in Bolivar, Missouri, known for its dedication to serving the health needs of its community through a wide array of services and facilities. CMH consists of 34 primary and specialty clinics, six long-term care facilities, and one residential care facility, making it a major healthcare institution in the region. The hospital offers a breadth of healthcare services including acute care, emergency services, ambulatory care, pharmacies, walk-in clinics, surgeries, addiction recovery, various therapies, and much more. The hospital’s commitment to community health and wellness, coupled with its comprehensive approach to medical care, provides a supportive and dynamic environment for both patients and staff. CMH’s extensive network ensures patients in rural Missouri have access to quality healthcare services close to home. The employment type for the Clerk position at the Pleasant Hope Family Medical Center is per requested need, offering a flexible work schedule during the weekday hours of 8:00 a.m. to 4:30 p.m. The compensation package includes competitive wages along with several valuable benefits such as annual merit increases, early access to pay through the PayActiv program, employee assistance programs, and employee discounts. The Pleasant Hope Family Medical Center, located in Pleasant Hope, Missouri, is a cozy family practice clinic that allows healthcare providers to build meaningful relationships with their patients. This rural clinic offers a variety of healthcare services to meet the encompassing needs of the community including complete family care, walk-in services available Monday through Friday from 8:00 a.m. to 10:00 a.m. for sudden illnesses or injuries, and behavioral health services. The center also houses the Pleasant Hope Rehabilitation Clinic, providing physical therapy to help patients recover from illness, pain, or disability by improving their coordination, strength, motion, and overall function. The department is staffed by a full-time physician and nurse practitioner, alongside a full-time lab and x-ray technician, fostering a well-rounded and supportive healthcare team dedicated to improving community health outcomes. The Clerk role at the Pleasant Hope Family Medical Center is pivotal in supporting the daily operations of the clinic. This position entails a variety of administrative duties including assisting in patient scheduling, managing telephone calls and routing them appropriately, making patient appointments as guided by providers and clinic managers, and responding to inquiries about clinic services and fees. The clerk also handles simple insurance queries and screens emergency calls to ensure patient safety. Additionally, responsibilities include processing patient forms, scanning documents, updating consent and insurance information, maintaining up-to-date demographic data, and organizing clinic paperwork efficiently. The Clerk communicates closely with healthcare providers and nursing staff to ensure smooth clinic operations and delivers excellent customer service by assisting patients courteously during their visit and helping resolve any questions or issues prior to their departure. This role requires an individual who is well-organized, able to multitask, and comfortable working in a fast-paced environment. Physical demands include the ability to work at a computer for 90 percent of the day and to stand for the remaining time. Overall, the Clerk position at CMH’s Pleasant Hope Family Medical Center is ideal for someone looking to contribute to a dedicated healthcare team in a community-focused setting while developing valuable administrative and customer service skills in healthcare.