Clerical Specialist- Receptionist

Lucas Metropolitan Housing (LMH) is a vital public housing authority dedicated to providing safe, affordable housing and supportive services to low-income families within its community. As a government agency, LMH focuses on promoting housing stability, fostering community development, and enhancing the overall quality of life for its residents. With an emphasis on efficiency, transparency, and customer service, LMH operates various housing programs including the Housing Choice Voucher Program (HCVP) and Low-Income Public Housing (LIPH).\n\nThe Clerical Specialist - Receptionist position is a full-time, hourly, non-exempt union role located within the Housing Choice Voucher Program department. The incumbent plays an essential role in serving as the first point of contact for both phone and in-person inquiries at the LMH Headquarters. This role is fundamental in facilitating smooth communication, efficient clerical operations, and excellent customer service to a diverse clientele including LIPH and HCVP participants. Reporting directly to the Housing Stability & Customer Service Supervisor, the Clerical Specialist supports the overall mission and strategic goals of LMH by ensuring that administrative functions run seamlessly and participant needs are addressed promptly and professionally.\n\nThe Clerical Specialist - Receptionist primarily provides clerical and administrative support to the staff within the Housing Choice Voucher Program and Occupancy Departments. Key responsibilities include managing incoming calls, welcoming visitors, handling payments, preparing and distributing correspondence, organizing and maintaining filing systems, sorting and distributing mail, and assisting multiple departments as needed. The role also includes inventory management of office supplies and backup support to other clerical staff, demonstrating adaptability and teamwork.\n\nA successful candidate will demonstrate proficiency in computer software applications including MS Word, Excel, PowerPoint, and Outlook, with a willingness to learn additional programs as required. The role demands reliability and the capacity to maintain a calm, professional demeanor in a fast-paced office environment with moderate noise levels. Physical duties include regular sitting, standing, and occasional lifting of items up to 25 pounds. The position requires a valid Ohio or Michigan driver’s license and insurability under the agency’s plan.\n\nOverall, this is an opportunity for a detail-oriented, organized, and customer-focused individual who thrives in a supportive administrative role within an established public housing organization. The Clerical Specialist - Receptionist contributes directly to LMH’s objective of enhancing housing stability and delivering high-quality customer service to those they serve, making a positive impact in the community.