Clarksville Financial Services Officer

Ascend Federal Credit Union is the largest credit union in Middle Tennessee and ranks among the largest credit unions in the United States, boasting over $4 billion in assets. Rooted in an occupation-based field of membership, Ascend prioritizes expanding and diversifying its select employee groups, which fortifies the security and stability of the credit union and its member-owners. Serving more than 250,000 members, Ascend operates 28 branches across Middle Tennessee, alongside a Regional Operations Center, Teller Center, and Corporate Headquarters. With approximately 650 employees, the credit union emphasizes a culture where employees are integral to ongoing success and future growth. The team’s collaborative spirit among employees, leadership, membership, and the Board drives the credit union’s forward momentum.

Embarking on a career at Ascend is more than just holding a position; it is becoming part of a rewarding journey with competitive benefits and a distinct work environment. Ascend is committed to nurturing its workforce by continuously fostering employee dedication that reflects in exceptional service to its member-owners. This commitment has earned Ascend numerous recognitions, including the Federal Credit Union of the Year award (NAFCU, 2015), Best Credit Union to Work For (2016-2025), and multiple Training MVP Awards (2015-2026).

The role of Member Service Representative under the guidance of the Branch Manager is pivotal for developing new business and promoting Ascend’s financial services to both new and existing members. Key to this role is creating a positive member experience by delivering courteous and high-quality service in every interaction. This position demands uncovering individual member needs across various financial products such as certificates, IRAs, Coverdell accounts, and HSAs, alongside managing consumer loan applications and handling miscellaneous account services.

A Member Service Representative at Ascend serves multiple functions, including teller and receptionist duties when needed, ensuring the branch operates smoothly while building strong member relationships. This role involves direct member engagement, from analyzing financial needs and advising on suitable products to maintaining account accuracy and assisting with automated services orientation. The individual also plays an essential part in supporting organizational goals by meeting specific targets related to deposits, loans, debt protections, and other service-based requirements.

The Member Service Representative is responsible for comprehensive loan servicing including interviewing loan applicants, explaining lending options, preparing documentation, and ensuring timely loan disbursements. They must also maintain strong communication with underwriting departments and provide follow-up services, particularly concerning Home Equity Lines of Credit. High standards of quality control are expected, including the accuracy of financial transactions, timely error resolution, and adherence to internal policies and regulatory compliance.

Additional responsibilities include teller services like cash handling, balancing branch cash systems, and ensuring operational security. This role demands attention to detail, professional communication, a service-oriented mindset, and competence in using various technological tools and software relevant to credit union operations. Ascend values reliability, professionalism, and a commitment to excellence from its employees, fostering a workplace environment that supports both individual career growth and the credit union’s mission to be the most loved financial institution in its market.