Job Overview
Compensation
Salary
Range $57,000.00 - $101,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Workplace flexibility
Employee Resource Groups
Job Description
Liberty Mutual is a well-established global insurance company renowned for delivering a diverse range of insurance products and services aimed at individuals and businesses. With a strong commitment to innovation and customer satisfaction, Liberty Mutual leverages cutting-edge technology to enhance its operations and customer engagement. The company fosters an inclusive and supportive workplace environment that prioritizes employee well-being, professional development, and community impact. Recognized as an equal opportunity employer, Liberty Mutual is dedicated to creating a culture where diversity and inclusion are deeply embedded, allowing employees from various backgrounds to thrive and contribute meaningfully.
The Claims Specialist role at Liberty Mutual is integral to the Claims Team, where the use of the latest technology supports the management of a diverse caseload ranging from routine to moderately complex insurance claims. This position requires the specialist to handle claims from the initial investigation through to resolution, emphasizing decision-making regarding liability and compensability. The Claims Specialist will assess losses, negotiate settlements, and maintain communication with claimants, policyholders, appraisers, attorneys, and other involved third parties throughout the claim lifecycle.
This role is designed for individuals who are detail-oriented and possess strong analytical skills to evaluate policy coverage, assess damages, and determine reserve requirements. It offers employees comprehensive training focused on enhancing their technical and interpersonal abilities to ensure exceptional service delivery to customers. The Claims Specialist position supports career development within Liberty Mutual by providing opportunities for growth and skill enhancement. The employment type is full-time, and the compensation is competitive, reflective of an individual’s experience, education, certifications, and location, with potential earnings through commissions or bonuses based on performance.
Employees in this position benefit from Liberty Mutual's holistic pay philosophy that values integrity, dedication, and continuous improvement. The company also offers extensive benefits, workplace flexibility, and access to Employee Resource Groups that promote networking and personal development. The claims specialist role is crucial in maintaining the company’s reputation for trusted service and effective claims resolution, ensuring that clients receive timely and fair settlements. This position is ideal for candidates who are proactive, empathetic, and adept at navigating complex insurance processes with professionalism and care.
The Claims Specialist role at Liberty Mutual is integral to the Claims Team, where the use of the latest technology supports the management of a diverse caseload ranging from routine to moderately complex insurance claims. This position requires the specialist to handle claims from the initial investigation through to resolution, emphasizing decision-making regarding liability and compensability. The Claims Specialist will assess losses, negotiate settlements, and maintain communication with claimants, policyholders, appraisers, attorneys, and other involved third parties throughout the claim lifecycle.
This role is designed for individuals who are detail-oriented and possess strong analytical skills to evaluate policy coverage, assess damages, and determine reserve requirements. It offers employees comprehensive training focused on enhancing their technical and interpersonal abilities to ensure exceptional service delivery to customers. The Claims Specialist position supports career development within Liberty Mutual by providing opportunities for growth and skill enhancement. The employment type is full-time, and the compensation is competitive, reflective of an individual’s experience, education, certifications, and location, with potential earnings through commissions or bonuses based on performance.
Employees in this position benefit from Liberty Mutual's holistic pay philosophy that values integrity, dedication, and continuous improvement. The company also offers extensive benefits, workplace flexibility, and access to Employee Resource Groups that promote networking and personal development. The claims specialist role is crucial in maintaining the company’s reputation for trusted service and effective claims resolution, ensuring that clients receive timely and fair settlements. This position is ideal for candidates who are proactive, empathetic, and adept at navigating complex insurance processes with professionalism and care.
Job Requirements
- Bachelor’s degree or equivalent
- 1-year claims handling experience
- knowledge of legal liability preferred
- knowledge of insurance coverage preferred
- knowledge of medical terminology preferred
- licensing may be required in some states
Job Qualifications
- Proven interpersonal, analytical and negotiation abilities required
- ability to provide information in a clear, concise manner
- ability to build effective relationships
- bachelor’s degree or equivalent in addition to 1-year claims handling experience
- knowledge of legal liability, insurance coverage and medical terminology preferred
- licensing may be required in some states
Job Duties
- Manages an inventory of claims to evaluate compensability/liability
- establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources
- plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages
- assesses policy coverage for submitted claims and notifies the insured of any issues
- determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim
- refers claims to the subrogation group or Special Investigations Unit as appropriate
- assesses actual damages associated with claims and conducts negotiations within assigned authority limits to settle claims
- performs other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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