Job Overview
Compensation
Salary
Range $61,000.00 - $113,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Flexible work arrangements
Job Description
Liberty Mutual is a leading global insurer known for its innovative approach to insurance and commitment to customer satisfaction. Established with a strong foundation in the insurance industry, Liberty Mutual operates in numerous locations across the United States and internationally, offering a variety of insurance products and services including personal, commercial, and workers' compensation insurance. This company prides itself on fostering an inclusive culture and providing a supportive work environment where all employees can thrive and contribute meaningfully. Liberty Mutual has a reputation for consistent year-over-year growth, positioning itself as an industry leader dedicated to evolving with the market and prioritizing employee development and customer needs.
This particular role is for a Workers Compensation Claims Specialist within Liberty Mutual's West Region. The role involves working within a dedicated claims team that leverages the latest technology to manage claims typically ranging from moderately complex to complex cases. The specialist will be responsible for reviewing, analyzing, and processing claims while working within assigned authority limits. Key responsibilities include making decisions on liability and compensability, evaluating damages, negotiating settlements, and managing commercial property and casualty claims involving bodily injury or property loss. Depending on candidates' skills and experience, opportunities exist at different levels within the role, including Claims Specialist II, Senior Claims Specialist I, or Senior Claims Specialist II. Salary varies based on location and experience to remain competitive within the market.
Additionally, this position requires candidates to reside within 50 miles of Lake Oswego, Oregon, or Chandler, Arizona, and mandates onsite work twice a month, with some flexibility allowing candidates in California and Washington to be considered for remote work options. The role includes collaboration with team managers to assign new claims, provide technical guidance, and monitor caseloads, ensuring efficient claim management and excellent customer service delivery. Ultimately, the Workers Compensation Claims Specialist plays a pivotal role in upholding Liberty Mutual's commitment to quality claims processing and customer satisfaction within the workers' compensation division.
This particular role is for a Workers Compensation Claims Specialist within Liberty Mutual's West Region. The role involves working within a dedicated claims team that leverages the latest technology to manage claims typically ranging from moderately complex to complex cases. The specialist will be responsible for reviewing, analyzing, and processing claims while working within assigned authority limits. Key responsibilities include making decisions on liability and compensability, evaluating damages, negotiating settlements, and managing commercial property and casualty claims involving bodily injury or property loss. Depending on candidates' skills and experience, opportunities exist at different levels within the role, including Claims Specialist II, Senior Claims Specialist I, or Senior Claims Specialist II. Salary varies based on location and experience to remain competitive within the market.
Additionally, this position requires candidates to reside within 50 miles of Lake Oswego, Oregon, or Chandler, Arizona, and mandates onsite work twice a month, with some flexibility allowing candidates in California and Washington to be considered for remote work options. The role includes collaboration with team managers to assign new claims, provide technical guidance, and monitor caseloads, ensuring efficient claim management and excellent customer service delivery. Ultimately, the Workers Compensation Claims Specialist plays a pivotal role in upholding Liberty Mutual's commitment to quality claims processing and customer satisfaction within the workers' compensation division.
Job Requirements
- Minimum of 2 years of experience in workers' compensation claims handling lost time and litigated claims
- Direct claims handling experience from investigation through resolution is required
- Reside within 50 miles of Lake Oswego, OR or Chandler, AZ
- Willingness to work onsite twice a month
- Eligibility for 100% remote work considered for candidates in CA and WA
- Ability to obtain and maintain all applicable licenses
Job Qualifications
- BS/BA degree or equivalent work experience
- Minimum of 2 years experience in claims adjustment, general insurance or formal claims training
- Required to obtain and maintain all applicable licenses
- Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU)
- Knowledge of claims investigation techniques, medical terminology and legal aspects of claims
Job Duties
- Plans and conducts investigations of claims including interviewing insureds, witnesses and claimants, collecting and evaluating documentation and securing evidence to analyze coverage and determine liability, compensability, and damages
- Determines need for and engages independent adjusters, cause and origin experts and independent medical examiners
- Refers claims to subrogation group or Special Investigations Unit as appropriate
- Assesses policy coverage for claims and notifies insured of any issues
- determines and establishes reserve requirements and adjusts reserves during claim processing
- Assesses damages associated with claims and conducts negotiations within assigned authority limits to settle claims
- Coordinates litigation activities to ensure timely and cost-effective resolution
- attends trials as company representative
- Acts as senior technical professional, assisting team members with escalated issues
- Mentors and trains new team members
- Participates in Quality Review process
- Participates in Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in closed file reviews
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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