Job Overview
Compensation
Salary
Range $57,000.00 - $101,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Workplace flexibility
Professional development opportunities
Employee Resource Groups
bonus potential
Job Description
Liberty Mutual is a leading global insurer dedicated to providing exceptional service and innovative insurance solutions to its customers. Known for its comprehensive and customer-focused approach, Liberty Mutual operates across numerous states and offers a broad range of insurance products including personal, commercial, and specialty lines. With a commitment to fostering a diverse and inclusive workplace, the company values the unique perspectives and experiences of its employees, aiming to create an environment where every individual can thrive and make a meaningful impact. The organization emphasizes career growth and development, providing extensive training, professional development opportunities, and a supportive culture that aligns with its values of integrity and excellence.
The Claims Specialist role at Liberty Mutual is a vital position within the Claims Team, responsible for managing a caseload of routine to moderately complex insurance claims. Leveraging the latest technology, the specialist handles all aspects of claim management from the initial investigation to resolution, ensuring that claims are evaluated accurately and settled fairly. This role requires interaction with various stakeholders including claimants, policyholders, appraisers, attorneys, and third-party vendors, facilitating clear communication and effective resolution strategies. The Claims Specialist will assess liability and compensability, evaluate damages, negotiate settlements within authorized limits, and refer matters to subrogation or special investigation teams as necessary. Comprehensive training is provided to enhance essential skills such as analytical thinking, negotiation, and customer service, equipping employees to deliver outstanding support to Liberty Mutual's customers.
The position is designed to support both professional growth and work-life balance, offering competitive compensation based on experience, location, education, and certifications. Liberty Mutual's pay philosophy reflects the market value for the role nationwide and includes potential earnings from commissions or bonuses depending on the specific compensation plan. Beyond salary, employees benefit from a robust package of benefits and workplace flexibility designed to support their well-being and career progression. As part of the company’s inclusive culture, the Claims Specialist role provides opportunities to engage with Employee Resource Groups and participate in community-focused initiatives. This job is ideal for individuals with an interest in insurance claims handling who value a collaborative work environment and are committed to continuous learning and customer advocacy.
The Claims Specialist role at Liberty Mutual is a vital position within the Claims Team, responsible for managing a caseload of routine to moderately complex insurance claims. Leveraging the latest technology, the specialist handles all aspects of claim management from the initial investigation to resolution, ensuring that claims are evaluated accurately and settled fairly. This role requires interaction with various stakeholders including claimants, policyholders, appraisers, attorneys, and third-party vendors, facilitating clear communication and effective resolution strategies. The Claims Specialist will assess liability and compensability, evaluate damages, negotiate settlements within authorized limits, and refer matters to subrogation or special investigation teams as necessary. Comprehensive training is provided to enhance essential skills such as analytical thinking, negotiation, and customer service, equipping employees to deliver outstanding support to Liberty Mutual's customers.
The position is designed to support both professional growth and work-life balance, offering competitive compensation based on experience, location, education, and certifications. Liberty Mutual's pay philosophy reflects the market value for the role nationwide and includes potential earnings from commissions or bonuses depending on the specific compensation plan. Beyond salary, employees benefit from a robust package of benefits and workplace flexibility designed to support their well-being and career progression. As part of the company’s inclusive culture, the Claims Specialist role provides opportunities to engage with Employee Resource Groups and participate in community-focused initiatives. This job is ideal for individuals with an interest in insurance claims handling who value a collaborative work environment and are committed to continuous learning and customer advocacy.
Job Requirements
- Bachelor’s degree or equivalent
- 1-year claims handling experience
- proven interpersonal, analytical and negotiation abilities
- ability to communicate clearly and build relationships
- knowledge of legal liability, insurance coverage and medical terminology preferred
- licensing may be required in some states
Job Qualifications
- Proven interpersonal, analytical and negotiation abilities required
- ability to provide information in a clear, concise manner
- ability to build effective relationships
- bachelor’s degree or equivalent in addition to 1-year claims handling experience
- knowledge of legal liability, insurance coverage and medical terminology preferred
- licensing may be required in some states
Job Duties
- Manages an inventory of claims to evaluate compensability/liability
- establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources
- plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages
- assesses policy coverage for submitted claims and notifies the insured of any issues
- determines and establishes reserve requirements, adjusting reserves as necessary during the processing of the claim
- refers claims to the subrogation group or Special Investigations Unit as appropriate
- assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims
- performs other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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