Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $21.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Performance bonus
Employee assistance program
Job Description
Zurich North America is a leading global insurance company with a rich history spanning over 150 years. Renowned for its expertise in risk management and commitment to providing comprehensive insurance solutions, Zurich serves a diverse range of industries, including 90 percent of the Fortune 500 companies. Operating with a customer-centric approach, Zurich fosters a culture of inclusion, innovation, and continuous growth. The company is dedicated to creating a supportive work environment where employees can leverage their skills and ideas to help shape the future of insurance. With a strong emphasis on well-being, Zurich offers a flexible hybrid work model, enabling employees to balance in-person collaboration with remote work. The company places itself as an equal opportunity employer, promoting a diverse and inclusive workplace free from discrimination based on race, gender, age, disability, and other protected characteristics.
In this role, Zurich is seeking a Claims Concierge Service Executive to join its Claims Relationship Management team. This full-time, hybrid position is based in the Parsippany, NJ, New York, or Rocky Hill, CT hub offices and is designed to support the relationship management of mid-size, moderately complex accounts that require a balanced level of service intensity. The Claims Concierge Service Executive is pivotal in enhancing customer satisfaction and retention by acting as a key account representative, resolving customer service issues, and coordinating with both internal and external teams to deliver high-quality claims services. The executive partners closely with underwriting and brokers to communicate and promote Zurich's claims value-added services, thereby driving profitable growth and improving technical excellence. Key responsibilities include developing marketing presentations and claims service proposals tailored to prospective and current customers, ensuring high levels of customer service response, protecting sensitive claims information, and contributing to team projects and ongoing professional development. The role also entails occasional business travel, estimated at no more than 5 percent, to maintain direct engagement with clients and partners. Salary for this position ranges from $87,200 to $142,700, complemented by a 10 percent short-term incentive bonus eligibility and a comprehensive benefits package.
Joining Zurich in this capacity means becoming part of a reputable company that values your unique background and expertise, offering opportunities for career growth within a dynamic and supportive environment. The company’s commitment to innovation and excellence makes it an ideal workplace for professionals passionate about advancing their careers in the insurance claims sector while contributing to sustainable business success and customer satisfaction. This hybrid role balances flexibility with collaboration, ensuring you have the resources and support to succeed in a demanding yet rewarding landscape.
In this role, Zurich is seeking a Claims Concierge Service Executive to join its Claims Relationship Management team. This full-time, hybrid position is based in the Parsippany, NJ, New York, or Rocky Hill, CT hub offices and is designed to support the relationship management of mid-size, moderately complex accounts that require a balanced level of service intensity. The Claims Concierge Service Executive is pivotal in enhancing customer satisfaction and retention by acting as a key account representative, resolving customer service issues, and coordinating with both internal and external teams to deliver high-quality claims services. The executive partners closely with underwriting and brokers to communicate and promote Zurich's claims value-added services, thereby driving profitable growth and improving technical excellence. Key responsibilities include developing marketing presentations and claims service proposals tailored to prospective and current customers, ensuring high levels of customer service response, protecting sensitive claims information, and contributing to team projects and ongoing professional development. The role also entails occasional business travel, estimated at no more than 5 percent, to maintain direct engagement with clients and partners. Salary for this position ranges from $87,200 to $142,700, complemented by a 10 percent short-term incentive bonus eligibility and a comprehensive benefits package.
Joining Zurich in this capacity means becoming part of a reputable company that values your unique background and expertise, offering opportunities for career growth within a dynamic and supportive environment. The company’s commitment to innovation and excellence makes it an ideal workplace for professionals passionate about advancing their careers in the insurance claims sector while contributing to sustainable business success and customer satisfaction. This hybrid role balances flexibility with collaboration, ensuring you have the resources and support to succeed in a demanding yet rewarding landscape.
Job Requirements
- Bachelors degree and 4 or more years of experience in the claims or operations area
- High school diploma or equivalent and 6 or more years of experience in the claims or operations area
- Zurich Certified Insurance Apprentice including an associate degree and 4 or more years of experience in the claims or operations area
- Strong customer service acumen
- Strong Microsoft Office skills
- Knowledge of business intelligence or other data systems
Job Qualifications
- Bachelors degree with 4 or more years of claims or operations experience
- High school diploma or equivalent with 6 or more years of claims or operations experience
- Zurich Certified Insurance Apprentice with an associate degree and 4 or more years claims or operations experience
- Strong customer service skills
- Proficient in Microsoft Office
- Knowledge of business intelligence or other data systems
- Insurance industry experience preferred
- Ability to interact with multiple management levels
- Strong verbal and written communication skills
- Strong analytical skills
Job Duties
- Partnering with underwriting to communicate and sell claims value proposition to mid-size, moderately complex accounts
- Researching and responding to claims service needs of prospective and current customers
- Developing and delivering marketing presentations and claims service proposals
- Handling customer service issues and coordinating resolution with internal and external resources
- Building lasting relationships with customers and brokers to increase satisfaction and retention
- Ensuring confidentiality of claims information
- Participating in projects and maintaining professional knowledge through educational opportunities and professional networks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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