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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $78,000.00 - $104,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement plan with 2 to 1 match
paid Volunteer Time Off
vacation accrual
longevity pay
Tuition Reimbursement Program
Bilingual Pay
professional development training
Job Description
The City of New Braunfels is a vibrant and forward-thinking municipal government that is deeply committed to serving its community, planning for the future, and preserving the natural beauty that the area is known for. As a city rich in cultural heritage and focused on sustainable stewardship of resources, New Braunfels upholds five core values that guide every facet of its operations: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. These values form the foundation for the city's dedication to maintaining a hospitable, thriving, and well-managed environment for its citizens and visitors. The city prides itself on offering... Show More
Job Requirements
- Bachelor’s degree from an accredited college or university with major coursework in public administration, marketing, communications, business management, hospitality, facility management, or a related field
- Minimum of three years of management and supervisory experience in a civic or convention center, arena, performing arts center, hotel, or other similar public assembly facilities
- Must possess a valid Texas Driver’s License
- Certified Meetings Professional, Certified Conference and Event Professional, and/or Certified Venue Executive preferred
- Proficient use of a variety of computer applications including MS Office products, reservation software, room diagramming, and financial and timekeeping systems
- Knowledge of capabilities and operation of audio/visual equipment typical in public venues
- Familiarity with event industry standards, performance measurement, and benchmarking
- Understanding of operational characteristics, services, activities, and maintenance needs of public venues
- Skilled in analysis and evaluation of programs, policies, and operational needs
- Working knowledge of federal and state safety laws, building and fire codes, TABC requirements, and local ordinances
- Awareness of City of New Braunfels organization structure and strategic priorities
- Skill in event and space planning with crowd management preparation
- Ability to deliver high service standards, integrity, and professionalism with strong attention to detail
- Excellent professional correspondence and writing skills
- Flexibility to adapt to changing circumstances
- Proven ability in implementing guest experience programs, services, or initiatives
- Strong ability to work independently with limited direction
- Skilled in analyzing problems and applying conflict resolution and problem-solving
- Competence in budget preparation and monitoring
- Capability to develop and maintain positive professional relationships
- Experience in developing and administering employee goals
Job Qualifications
- Bachelor’s degree from an accredited college or university with major coursework in Public Administration, Marketing, Communications, Business Management, Hospitality, Facility Management, or a related field
- Minimum of three years of management and supervisory experience in a Civic or Convention Center, Arena, Performing Arts Center, Hotel, or other similar public assembly facilities
- Proficient use of a variety of computer applications including MS Office products, reservation software, room diagramming, and financial and timekeeping systems
- Knowledge of capabilities and operation of audio/visual equipment typical in public venues
- Understanding of event industry standards, performance measurement, and benchmarking
- Familiarity with operational characteristics, services, activities, and maintenance needs of public venues
- Skilled in analysis and evaluation of programs, policies, and operational needs
- Working knowledge of federal and state safety laws, building and fire codes, TABC requirements, and local ordinances
- Awareness of City of New Braunfels organization structure and strategic priorities
- Strong skill in event and space planning with crowd management preparation
- Ability to deliver high service standards, integrity, and professionalism with strong attention to detail
- Excellent professional correspondence and writing skills, including clear and concise report preparation
- Flexibility to adapt to changing circumstances
- Proven ability in implementing guest experience programs, services, or initiatives
- Strong ability to work independently with limited direction, prioritizing and meeting deadlines for multiple concurrent projects, tasks, and events
- Skilled in analyzing problems and applying conflict resolution and problem-solving techniques in support of established goals
- Competence in budget preparation and monitoring, as well as performance measurement and management
- Capability to develop and maintain positive, professional relationships with staff, city employees, clients, vendors, and the general public
- Experience in developing and administering employee goals and delegating authority as needed
Job Duties
- Oversee day-to-day operations and events including reservations, personnel management, budget, building maintenance, local marketing efforts, financial activities, and project management
- Participate in and recommend improvements to event coordination and execution
- Maintain reservation and room diagramming systems, client database, and others for event and client reporting, communication, and analysis
- Develop, evaluate, and recommend improvements to policies, procedures, and fees
- Develop and administer quality assurance, energy efficiency, and safety plans as needed or assigned
- Research, compile and analyze data for special projects or programs as needed or requested
- Prepare and present written and oral reports and presentations as needed
- Attend public hearings and meetings as required
- Participate in professional development and increased technical knowledge of the event facilities industry through training, publications, and professional networks with local and trade groups
- Oversee communications regarding policies and city ordinances relating to fire and building codes, security, safety, signage, sanitation, décor, vendors, insurance, and other related items
- Enhance guest experience through expanded or targeted service, equipment, and sales strategies
- Manage customer service standards to increase retention and reservations
- analyze and resolve customer service trends and issues
- Responsible for distribution, collection and evaluation of satisfaction surveys, participant feedback, and program data
- Draft recommendations for enhancements to programs, services, and facilities for Director review
- Collaborate with staff and communications department to develop and implement strategic marketing campaigns including newsletters, social media, website, advertising, and public relations
- Work with the Convention & Visitors Bureau to promote the venue and increase tourism
- Perform other duties as assigned or required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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