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CityWalk AGM, Food Operations

Job Overview

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Compensation

Salary
Range $80,000.00 - $95,000.00
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
paid leave
Tuition Reimbursement
Employee Discounts

Job Description

NBCUniversal is a global leader in media and entertainment, widely recognized for creating and delivering world-class content across various platforms. As a subsidiary of Comcast Corporation, NBCUniversal's diverse portfolio spans film, television, streaming services, theme parks, consumer products, and live experiences. The company owns and operates several prominent entertainment and news brands including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, the premium ad-supported streaming service. Beyond content creation and distribution, NBCUniversal manages major theme park destinations worldwide such as Universal Orlando Resort and Universal Studios Hollywood, enhancing its footprint in the entertainment industry.

NBCUniversal is committed to fostering an inclusive workplace culture and giving back to the communities where its employees and audiences live and work. The company strives to attract, develop, and retain a talented workforce to create a wide range of content that reflects the diversity of the world. This rich culture and dedication to excellence create a dynamic and engaging work environment for its employees.

The role of Assistant General Manager at NBCUniversal is an exciting leadership opportunity located at CityWalk, where the successful candidate will oversee the opening and ongoing operations of a high-volume branded concept. This position demands a strong focus on directing and managing the restaurant’s daily operations to meet performance goals in sales, costs, team member retention, guest satisfaction, food quality, cleanliness, and sanitation. The Assistant General Manager will play a pivotal role in driving profitability by optimizing costs related to food, beverage, and labor, while consistently achieving operational excellence.

Key responsibilities include leading and supporting the management team through effective training and coaching to maintain "Best in Class" service standards, analyzing financial reports to monitor and improve performance, and exceeding annual operating profit targets. The role also involves ensuring compliance with all relevant food safety, labor, and employment laws and partnering with Human Resources to develop leadership capabilities throughout the restaurant team.

The position requires a results-driven leader who can communicate effectively across all levels of the business, inspire their team to deliver exceptional guest service, and uphold the company's mission and values. This full-time position offers a competitive salary range of $80,000 to $95,000 and includes comprehensive company-sponsored benefits such as medical, dental, vision insurance, 401(k), paid leave, tuition reimbursement, and various employee perks.

NBCUniversal values diversity and equal employment opportunity, making accommodations for qualified individuals with disabilities throughout the hiring process. The role is based on-site at an NBCUniversal-designated work location. This is an excellent opportunity for experienced managers in the hospitality or restaurant industry looking to advance their careers in a vibrant and globally recognized entertainment company.

Job Requirements

  • Bachelor’s degree in Business, Hospitality Management or related field
  • minimum of 5 years management experience in high quality chain or independent restaurant group
  • knowledge of MS Excel, Word, PowerPoint and POS systems
  • ability to work rotating schedules, holidays, weekends and nights
  • full-time on-site work at NBCUniversal-designated location

Job Qualifications

  • Bachelor’s degree in Business, Hospitality Management or a related field
  • minimum of 5 years of management experience in high quality chain or independent restaurant group
  • thorough knowledge of MS Excel, Word, PowerPoint and POS systems
  • ability to work rotating schedules, holidays, weekends and nights
  • proven track record in developing and implementing strong training programs and tools to reduce employee attrition
  • excellent management skills in leading diverse teams under tight deadlines
  • strong P&L experience with budgeting and cost controls
  • excellent verbal and written communication, interpersonal, organizational and multi-tasking skills
  • ability to communicate effectively across all lines of business and management levels
  • strong organizational, planning, delegation, mentoring and coaching skills
  • passion for delivering highest quality guest service

Job Duties

  • Drive operating profit goals and sales
  • optimize profits by controlling food, beverage and labor costs
  • consistently achieve operational excellence
  • develop and retain exceptional talent
  • ensure compliance with all local, state and federal laws regarding food quality, safety, labor and employment
  • partner with Human Resources to train and develop restaurant leaders at every level
  • maintain or exceed weekly budgeted variable operation profit by controlling cost of goods and variable labor
  • communicate restaurant results to General Manager with recommendations for improvement
  • ensure high team member and guest engagement
  • promote company’s mission and values
  • ensure company policy and brand standards are followed
  • prepare and present hourly team member reviews
  • complete all tasks assigned by General Manager on time
  • lead and support management team in training and coaching their staff for best in class service standards
  • analyze financial reports to identify and address trends and issues in area performance, including cost of goods, variable labor and profitability
  • exceed annual operating profit targets

Job Criteria

Experience

Mid Level (3-7 years)


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