Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
City Experiences is a renowned leader in providing exceptional experiences on both land and water, operating for over 40 years with a strong history of organic growth and strategic acquisitions. The company boasts a diverse portfolio of more than 25 brands and serves upwards of 30 million guests and riders annually. Recognized for its commitment to creating memorable guest experiences, City Experiences fosters a workplace culture that emphasizes communication, creativity, and teamwork. The company’s dedication to excellence extends across all its operations, making it an exciting and dynamic place for professionals passionate about hospitality and service to build their careers.Show More
Job Requirements
- High school diploma or equivalent
- Minimum five years kitchen experience in full-service, banquet, or high-volume environment
- Two years kitchen management experience
- Two years formal culinary training or two years additional kitchen experience
- Knowledge of health department sanitation codes and requirements
- Must have ServSafe Certification
- Proper food handling and preparation procedures
- Ability to read, write, and speak English
- Ability to communicate effectively orally and in writing
- Able to manage multiple priorities and meet deadlines
- Ability to establish and maintain effective working relationships
- Finger/hand dexterity to operate food machinery
- Physical ability to lift and move up to 200 lbs continuously
- Ability to work in confined spaces and extreme temperatures
- Stand, walk, and/or sit continuously for extended periods
- Hearing and visual ability to detect emergencies, distinguish product quality, and monitor preparation
- Proficient computer skills including Microsoft Office applications especially Word and Excel
Job Qualifications
- High school diploma or equivalent
- Minimum five years of kitchen experience in full-service, banquet, or high-volume environments
- Minimum two years of kitchen management experience
- Two years of formal culinary training or two years additional kitchen experience
- Knowledge of health department sanitation codes and requirements
- ServSafe Certification
- Strong food handling and preparation skills
- Effective oral and written communication abilities
- Ability to manage multiple tasks and deadlines in fast-paced environments
- Ability to build and maintain effective working relationships
- Computer proficiency including Microsoft Word and Excel
Job Duties
- Manage back-of-the-house staff including recruitment, training, coaching, and retention
- Ensure effective execution of each cruise’s kitchen operations according to Product Management Guide
- Direct kitchen staff efforts and provide coaching
- Identify and deliver skills training needs for kitchen staff
- Evaluate staff performance monthly and provide coaching
- Rotate as kitchen shift manager and ensure procedural adherence
- Maintain compliance with health department sanitation codes and company standards
- Establish department priorities and execute strategic goals
- Collaborate with Food & Beverage Director on kitchen budgets
- Maintain liaison between kitchen and other departments
- Recommend and implement programs to improve service and quality
- Recruit and train new kitchen staff
- Schedule kitchen staffing
- Administer performance management and disciplinary procedures
- Provide staff development and career growth plans
- Conduct performance reviews and recommend promotions
- Foster positive team relationships and teamwork
- Develop and execute incentive programs
- Resolve guest service issues with diplomacy
- Implement and maintain safety programs
- Ensure high sanitation standards
- Monitor and control kitchen operation costs including labor and food
- Conduct inventory and manage timely purchasing of supplies
- Recommend cost-saving strategies
- Process invoices to maximize rebates
- Administer payroll scheduling and processing
- Maintain purchasing systems for quality and cost-effectiveness
- Schedule staff for payroll efficiency
- Ensure compliance with health requirements on board
- Manage food quality reporting
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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