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Ciclo AM Server

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
room night stays at Four Seasons Worldwide
Employee Meals
Uniform dry cleaning and alterations
Parking in downtown Austin
Discounted public transportation
Four Seasons beds and bedding
Gold's Gym membership
vacation
sick leave
Paid holidays
401k participation with company matching
Company-paid parental leave
growth opportunities

Job Description

Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company renowned for delivering exceptional service and creating memorable experiences for guests worldwide. Founded in 1960, the Four Seasons brand has become synonymous with elegance, sophistication, and unparalleled quality in every aspect of its operation. As a leader in the luxury hotel sector, Four Seasons operates properties in key cities and resort destinations, each offering unique local experiences alongside the refined comforts and impeccable standards that define the brand.

The Four Seasons culture is deeply rooted in the philosophy that the people behind the scenes are the foundation of every extraordinary guest experience. The company fosters a work environment where individuals are encouraged to grow, push beyond their limits, and treat one another with respect and kindness. This commitment translates into a workplace where employees feel valued, motivated, and empowered to deliver exceptional service with genuine heart. Known for its inclusive culture and dedication to diversity, Four Seasons ensures that guests and team members alike feel welcomed and appreciated.

At the Four Seasons Hotel Austin, you will find a distinct blend of the city’s unique vibe and the company’s hallmark luxury. Set on the picturesque banks of Lady Bird Lake in downtown Austin, this lakeside retreat offers a serene escape with 286 well-appointed guest rooms and suites. The property features two award-winning dining outlets, Ciclo and Live Oak, a luxury spa, and over 17,000 square feet of elegant event space. Guests choose Four Seasons for its legendary service, welcoming atmosphere, and innovative culinary experiences that evolve with the seasons. Four Seasons Hotel Austin stands as one of the city’s premier luxury hotels and a hub for both locals and visitors seeking authentic and exceptional hospitality.

The role of Server at Four Seasons Hotel Austin is essential in maintaining the high standards of guest service that the brand is known for. This role involves joining a dynamic Food & Beverage Team committed to providing personalized and attentive hospitality in a five-star setting. Servers at Ciclo restaurant play a pivotal role in creating memorable dining experiences by anticipating the needs of guests, offering expert guidance on menu selections, and delivering flawless service with warmth and professionalism.

Servers are expected to have a deep knowledge of the menu, including ingredients, preparation methods, and allergens, ensuring that each guest’s dining experience is tailored and safe. They maintain the cleanliness and organization of dining areas, uphold the rigorous standards of Four Seasons and Forbes Five-Star service, and handle guest feedback efficiently and graciously. Collaboration and mutual respect among team members are fundamental to the smooth operation and positive work environment of the restaurant.

Four Seasons values flexibility and dedication, as the hotel operates 24/7 throughout the year. Servers are expected to work various shifts including mornings, evenings, weekends, and holidays. This flexibility supports the seamless delivery of exceptional guest experiences around the clock. Additionally, the company places great emphasis on employee wellbeing and professional growth, offering numerous benefits such as comprehensive health insurance, paid time off, employee discounts, and development opportunities within the global Four Seasons network.

Joining the Four Seasons Food & Beverage Team means becoming part of a legacy of excellence where your commitment and passion for luxury service are recognized and nurtured. You will be part of an inclusive and diverse workplace that strives to make a difference in the lives of guests and team members alike, fostering connections that last a lifetime. This Server position represents an exciting opportunity for those eager to contribute to an esteemed, world-class hospitality brand and develop their career within a supportive and vibrant community.

Job Requirements

  • Two to three years’ experience working as a server
  • Knowledge of MICROS preferred
  • TABC and Food Handlers Certifications required
  • Work authorization in the United States

Job Qualifications

  • Two to three years’ experience working as a server
  • Knowledge of MICROS preferred
  • TABC and Food Handlers Certifications required
  • Work authorization in the United States

Job Duties

  • Anticipate and personalize each guest's experience
  • Provide genuine, attentive hospitality
  • Guide guests through menu selections with knowledge of ingredients, preparation, and allergens
  • Ensure efficient and detail-oriented service through accurate order entry and clear team communication
  • Maintain clean and organized dining areas
  • Uphold Four Seasons and Forbes Five-Star standards
  • Monitor guest satisfaction and promptly resolve concerns
  • Support teammates and foster a positive, collaborative environment

Job Criteria

Experience

Mid Level (3-7 years)


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