Job Overview
Compensation
Hourly
Range $16.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development
Job Description
Cicis Pizza is a rapidly growing restaurant chain with over 270 locations across 22 states, known for its delicious, quality pizza and family-friendly dining experience. As a leader in the buffet-style pizza market, Cicis Pizza offers a wide variety of food options that cater to a diverse customer base. The company prides itself on providing high-quality products paired with excellent customer service. Their goal is to create a welcoming and enjoyable atmosphere for guests while maintaining operational excellence in every location. Cicis Pizza’s commitment to growth and innovation has made it a staple in the communities it serves, and the company continues to expand its footprint nationwide.
The role of Shift Leader at Cicis Pizza is pivotal in ensuring the smooth operation and success of each restaurant location. The Shift Leader takes on the responsibility of directing shift operations, enforcing company standards, and fostering a positive environment for both employees and guests. This leadership role demands a dynamic individual adept at managing day-to-day restaurant activities and championing the highest standards in product preparation, customer service, and team collaboration. Shift Leaders are expected to be hands-on, stepping in to assist with all facets of restaurant operations, which includes coaching staff, managing inventory, and handling guest feedback efficiently.
In this position, the Shift Leader is more than a manager on duty; they play a critical role in upholding Cicis Pizza’s brand reputation by ensuring that every dish meets the company’s quality guidelines and every guest interaction is handled with professionalism and care. The Shift Leader must effectively communicate with team members, train staff on operational procedures, and promote an energetic, fun work environment that encourages teamwork and high productivity. Additionally, this role requires a proactive approach to problem-solving and the ability to respond promptly to any issues that arise during the shift, whether related to customer concerns or operational challenges.
Working as a Shift Leader at Cicis Pizza offers the opportunity to grow within a thriving company while developing your leadership and operational skills in the fast-paced food service industry. The position requires flexibility to work nights, weekends, and holidays as needed, emphasizing the importance of commitment and reliability. Ideal candidates for this role are those who thrive in team leadership, performance coaching, and who are passionate about delivering outstanding service and quality products.
The role of Shift Leader at Cicis Pizza is pivotal in ensuring the smooth operation and success of each restaurant location. The Shift Leader takes on the responsibility of directing shift operations, enforcing company standards, and fostering a positive environment for both employees and guests. This leadership role demands a dynamic individual adept at managing day-to-day restaurant activities and championing the highest standards in product preparation, customer service, and team collaboration. Shift Leaders are expected to be hands-on, stepping in to assist with all facets of restaurant operations, which includes coaching staff, managing inventory, and handling guest feedback efficiently.
In this position, the Shift Leader is more than a manager on duty; they play a critical role in upholding Cicis Pizza’s brand reputation by ensuring that every dish meets the company’s quality guidelines and every guest interaction is handled with professionalism and care. The Shift Leader must effectively communicate with team members, train staff on operational procedures, and promote an energetic, fun work environment that encourages teamwork and high productivity. Additionally, this role requires a proactive approach to problem-solving and the ability to respond promptly to any issues that arise during the shift, whether related to customer concerns or operational challenges.
Working as a Shift Leader at Cicis Pizza offers the opportunity to grow within a thriving company while developing your leadership and operational skills in the fast-paced food service industry. The position requires flexibility to work nights, weekends, and holidays as needed, emphasizing the importance of commitment and reliability. Ideal candidates for this role are those who thrive in team leadership, performance coaching, and who are passionate about delivering outstanding service and quality products.
Job Requirements
- Must be 18 years of age or older
- must have reliable transportation
- must be able to work long hours, scheduled or unscheduled, including nights, weekends, and emergencies
- ability to successfully perform job duties of all restaurant positions
- ability to lead a team during a shift without supervision
Job Qualifications
- High school diploma or equivalent
- previous restaurant or food service leadership experience preferred
- strong communication and interpersonal skills
- ability to lead and motivate a team
- basic math and cash handling skills
- familiarity with POS systems and inventory management
- strong customer service orientation
- ability to handle guest concerns professionally and efficiently
- capable of training team members on company standards and procedures
Job Duties
- Demonstrate exemplary operations skills in all aspects of the restaurant including making quality products for guests and ensuring each product meets Cicis standards and reflects the guest's order
- Professionally and promptly respond to all guest concerns or issues
- Solicit guest feedback, share feedback with team, and use feedback to improve operations and build brand loyalty
- Communicate, train and promote quality standards to team members by utilizing all available tools including the Cicis Operations Manual and Team Member Handbook
- Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed guest expectations, ensure compliance with uniform and appearance standards, and coach for improved performance
- Contribute to sales goals by providing prompt and friendly guest service
- building sales through team member product training and sales execution
- Contribute to overall profit goals by effectively utilizing the POS and other systems
- execute cash management duties
- assist in the management of inventory levels using the company's systems and guidelines to minimize waste and loss
- Manage company's assets by ensuring the restaurant is clean, safe and organized
- complies with safety and security standards at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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