Chinese / English Bilingual Restaurant Operation Manager - Asian restaurant franchise (AL36260)

Activ8 Recruitment & Solutions / Renaissance Resources Inc. is a leading recruitment firm specializing in connecting top-tier talent with renowned companies across various industries in North America, including Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment. With over 25 years of expertise, the company is dedicated to providing personalized and client-focused staffing solutions that drive success for both employers and job seekers. Their thorough screening process ensures that every candidate they present maintains the highest standards of credibility and qualifications, making them a trusted partner for businesses looking to fill critical positions. Located in Miami, FL, a vibrant city known for its dynamic food scene and multicultural population, an Asian restaurant franchise is seeking a Chinese / English Bilingual Restaurant Operation Manager.

This opportunity is a full-time, direct hire position with the exciting responsibility of managing the operational excellence of multiple franchise locations. The role is designed for a driven individual fluent in both Chinese Mandarin and English, with a strong background in restaurant management and business operations. The primary objective is to enhance the front-of-house operations, marketing strategies, and overall guest experience to ensure these franchise restaurants not only meet but exceed industry standards in efficiency, quality, and customer satisfaction.

The Restaurant Operation Manager will be instrumental in cultivating a seamless operational flow by developing and enforcing daily procedures, managing inventory, and ensuring that supply chains are robust and responsive. Quality control stands at the forefront, with a keen focus on maintaining impeccable food quality, guest service, and health and safety compliance across all locations. This role requires collaboration with chefs, servers, restaurant managers, and other key departments to promote a culture of continuous improvement and operational excellence.

Further augmenting the position's scope is the responsibility for talent acquisition and training development. The Manager will source new hires, design comprehensive training plans, and foster an environment that motivates employees to excel. Addressing customer feedback with tact and strategic problem-solving will enhance satisfaction and foster customer loyalty. Additionally, the role includes devising promotional campaigns aimed at boosting word-of-mouth referrals and increasing the restaurants' market presence.

This position demands strong leadership skills, a deep understanding of budgeting, cost control, and growth strategies, along with the flexibility to work within a 55-hour, 5-day work week. Candidates must possess a valid driver’s license and the ability to travel locally as needed. Proficiency in Microsoft Office, especially Excel, is essential for reporting and analysis duties. The ideal candidate will thrive in a multicultural environment, showcasing adaptability and effective interpersonal communication to engage a diverse team and customer base. This role also involves moderate physical demands, including the ability to lift up to 30 pounds and occasionally assist with heavier lifting, alongside routine activities such as walking, standing, and climbing stairs.