Chief Operating Officer - Kalamazoo Event Center

The Kalamazoo Event Center is a dynamic and multifaceted venue renowned for hosting a diverse range of events, including concerts, sporting events, entertainment experiences, private events, and athletic performance programming. As a prominent facility in the region, it blends state-of-the-art infrastructure with a commitment to delivering exceptional guest experiences and operational excellence. The venue is designed to serve as a premier destination for both large-scale public events and community-driven activities, reflecting a strong focus on innovative programming, strategic growth, and partnership development. The establishment prides itself on fostering a culture of collaboration and professionalism, ensuring that every event is executed seamlessly and every visitor receives world-class service.

The Chief Operating Officer (COO) at the Kalamazoo Event Center holds a pivotal role within the Executive Leadership Team, responsible for steering the strategic direction and operational execution of all activities at the venue. This executive position demands an individual with a comprehensive understanding of venue operations, event management, and athletic performance center oversight. The COO will lead efforts to elevate the center’s reputation as a top-tier destination by prioritizing revenue growth, operational efficiency, and outstanding guest satisfaction. This role encompasses leadership of all venue departments, including food and beverage, programming, guest services, security, and facilities management. The COO will collaborate closely with the CEO and other executive leaders to formulate long-term plans, capital projects, and business development strategies that enhance the center’s market presence and financial performance.

In addition to overseeing concert and event operations, the COO will manage the Athletic Performance Center's daily functions and partnerships, integrating sports science and wellness services to support athletes and community users alike. Financial stewardship is a key aspect of this role, including budgeting, forecasting, and optimizing income from various streams like ticket sales, F&B, merchandise, and premium experiences. Leadership responsibilities extend to cultivating a positive, accountable workplace culture, driving team performance, and maintaining strong relationships with stakeholders such as tenants, sponsors, promoters, community leaders, and contracted partners. This role offers a unique opportunity for an experienced venue executive to impact the strategic growth and operational excellence of a high-profile entertainment and sports facility. Employment type and salary details are typically commensurate with experience and will be discussed during the hiring process.