Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with matching
Paid Time Off
Covered travel expenses
Room and board
Job Description
American Cruise Lines is the largest USA flagged cruise line, known for providing unique small ship cruising experiences across the United States. With a modern fleet of vessels accommodating up to 200 passengers, the company is dedicated to delivering exceptional hospitality and unforgettable cruise journeys that showcase the beauty and culture of America. The brand is recognized for its strong commitment to quality, safety, and guest satisfaction, making it a leader in the domestic cruise market. As the company continues to grow, it is expanding its shipboard management team for an exciting 2026 season, emphasizing superior service and operational excellence. The employment opportunity is full-time and exempt, offering an attractive competitive daily rate along with comprehensive benefits including health, dental, vision, and 401(k) plans with company matching, as well as covered expenses such as travel, room and board, uniforms, and training.
The Chief Hotel Operations Manager plays a pivotal leadership role aboard American Cruise Lines vessels, serving as the primary architect of exceptional guest experiences through exemplary hotel operations. This position commands oversight of all hospitality functions including the management of food service, housekeeping, guest services, and the overall hotel management team aboard newly constructed ships. As a senior leader, the Chief Hotel Operations Manager will supervise department heads such as the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef, and Guest Service Coordinator. They will ensure compliance with company procedures and service standards, uphold cleanliness and operational excellence, and directly engage with guests to guarantee that every interaction meets the brand’s high expectations.
This role demands strong capability in managing diverse teams, fostering a positive and collaborative working environment, and driving operational performance while maintaining quality and safety standards. With responsibilities encompassing crew orientation, discipline, scheduling, and appearance, the Chief Hotel Operations Manager is crucial in maintaining a motivated and professional hotel staff. Additionally, they are tasked with monitoring food service quality, coordinating ordering of supplies, handling financial transactions related to hotel services, and contributing to sales goals alongside ship officers.
The successful candidate must be willing to live and work aboard a vessel for extended periods, adapting to the dynamic maritime environment characterized by distinct ship motions. The role requires substantial physical stamina and the ability to work long shifts, often up to 14 to 15 hours daily during six to eight week intervals at sea, followed by one to two weeks off. Professionalism, a positive attitude, and determination to succeed are essential qualities, along with the ability to pass US Coast Guard pre-employment drug screening and hold a Transportation Worker Identification Credential (TWIC).
This position not only offers a unique work environment on the water but also promises opportunities for career growth within a reputable and expanding cruise line company. The Chief Hotel Operations Manager is a visible and influential figure onboard, embodying American Cruise Lines’ dedication to creating superior vacation experiences and fostering customer loyalty through impeccable hospitality management.
The Chief Hotel Operations Manager plays a pivotal leadership role aboard American Cruise Lines vessels, serving as the primary architect of exceptional guest experiences through exemplary hotel operations. This position commands oversight of all hospitality functions including the management of food service, housekeeping, guest services, and the overall hotel management team aboard newly constructed ships. As a senior leader, the Chief Hotel Operations Manager will supervise department heads such as the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef, and Guest Service Coordinator. They will ensure compliance with company procedures and service standards, uphold cleanliness and operational excellence, and directly engage with guests to guarantee that every interaction meets the brand’s high expectations.
This role demands strong capability in managing diverse teams, fostering a positive and collaborative working environment, and driving operational performance while maintaining quality and safety standards. With responsibilities encompassing crew orientation, discipline, scheduling, and appearance, the Chief Hotel Operations Manager is crucial in maintaining a motivated and professional hotel staff. Additionally, they are tasked with monitoring food service quality, coordinating ordering of supplies, handling financial transactions related to hotel services, and contributing to sales goals alongside ship officers.
The successful candidate must be willing to live and work aboard a vessel for extended periods, adapting to the dynamic maritime environment characterized by distinct ship motions. The role requires substantial physical stamina and the ability to work long shifts, often up to 14 to 15 hours daily during six to eight week intervals at sea, followed by one to two weeks off. Professionalism, a positive attitude, and determination to succeed are essential qualities, along with the ability to pass US Coast Guard pre-employment drug screening and hold a Transportation Worker Identification Credential (TWIC).
This position not only offers a unique work environment on the water but also promises opportunities for career growth within a reputable and expanding cruise line company. The Chief Hotel Operations Manager is a visible and influential figure onboard, embodying American Cruise Lines’ dedication to creating superior vacation experiences and fostering customer loyalty through impeccable hospitality management.
Job Requirements
- Three plus years of management experience in hotel or food and beverage sectors
- Bachelor’s degree in business or hospitality management preferred
- Must pass a US Coast Guard regulated pre-employment drug test
- Possession of a Transportation Worker Identification Credential (TWIC)
- Willingness to reside and work aboard the ship
- Able to meet moderate physical demands including lifting, bending, and standing
- Flexible availability for extended travel including 14 to 15 hour shift days for six to eight weeks
- Able to perform essential job functions with or without accommodation
Job Qualifications
- Three plus years of management experience in hotel or food and beverage sectors
- Bachelor’s degree in business or hospitality management preferred
- Proficient in Microsoft Office applications
- Willingness to reside and work aboard the ship
- Positive attitude and determination to succeed
- No cruise industry experience required
- Capable of meeting moderate physical demands including lifting, bending, and standing
- Must pass a US Coast Guard regulated pre-employment drug test
- Flexible availability for extended travel including 14 to 15 hour shift days for six to eight weeks
- Possession of a Transportation Worker Identification Credential (TWIC)
- Able to perform essential job functions with or without accommodation
Job Duties
- Supervise department heads, including Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef, and Guest Service Coordinator
- Hold team members accountable to company standards
- Ensure compliance with operational manuals and service procedures
- Provide immediate, constructive feedback to the management team
- Anticipate and fulfill guest and crew needs promptly
- Resolve issues swiftly and seek home office support when necessary
- Engage with guests during onboard events and meals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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