Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with matching
Paid Time Off
travel expenses covered
room and board covered
Job Description
American Cruise Lines is the largest USA flagged cruise line, dedicated to offering unique and intimate small ship cruise experiences on vessels carrying up to 200 passengers. Operating exclusively within the United States, the company prides itself on showcasing the scenic and cultural richness of America's waterways. With a commitment to superior hospitality and a personalized approach to cruising, American Cruise Lines has established a reputation for excellence in delivering memorable journeys. As it expands its fleet and prepares for an exciting 2026 season, the company is seeking talented and motivated professionals to join its shipboard management team.
The Chief Hotel Operations Manager is a pivotal leadership role aboard American Cruise Lines' newly constructed vessels. This position is responsible for orchestrating exceptional guest experiences through high standards in hospitality, customer service, housekeeping, and food service operations. As the primary face of American Cruise Lines to guests, the Chief Hotel Operations Manager leads the hotel management team and ensures all departments operate seamlessly and in compliance with company policies and service standards. The role demands a dynamic leader capable of fostering teamwork, maintaining operational excellence, and driving guest satisfaction to new heights.
In this role, the Chief Hotel Operations Manager supervises key department heads such as the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef, and Guest Service Coordinator. The individual ensures accountability throughout the management team by reinforcing company standards and operational procedures. Proactivity in addressing guest and crew needs, timely resolution of issues, and engaging directly with guests during onboard events are integral duties. Maintaining food quality and menu adherence, managing financial aspects of hotel services, and overseeing the cleanliness and maintenance of passenger areas are also critical responsibilities.
Working on board requires flexibility and resilience in a maritime environment, with readiness to function effectively during extended travel cycles of six to eight weeks onboard followed by short periods off. The role involves working 7 days a week during the onboard period, often in shifts lasting up to 15 hours, which requires physical stamina and the ability to adapt to the ship's movements. American Cruise Lines offers an attractive daily rate for this full-time exempt role, along with comprehensive benefits including health, dental, vision insurance, 401(k) with matching, and coverage of travel, room, board, uniforms, and training expenses.
This position not only offers the chance to contribute to a uniquely American cruising experience but also provides opportunities for professional growth within a supportive and expanding company. The Chief Hotel Operations Manager’s leadership directly influences the company’s mission to deliver unforgettable cruise experiences characterized by genuine hospitality, attention to detail, and operational excellence.
The Chief Hotel Operations Manager is a pivotal leadership role aboard American Cruise Lines' newly constructed vessels. This position is responsible for orchestrating exceptional guest experiences through high standards in hospitality, customer service, housekeeping, and food service operations. As the primary face of American Cruise Lines to guests, the Chief Hotel Operations Manager leads the hotel management team and ensures all departments operate seamlessly and in compliance with company policies and service standards. The role demands a dynamic leader capable of fostering teamwork, maintaining operational excellence, and driving guest satisfaction to new heights.
In this role, the Chief Hotel Operations Manager supervises key department heads such as the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef, and Guest Service Coordinator. The individual ensures accountability throughout the management team by reinforcing company standards and operational procedures. Proactivity in addressing guest and crew needs, timely resolution of issues, and engaging directly with guests during onboard events are integral duties. Maintaining food quality and menu adherence, managing financial aspects of hotel services, and overseeing the cleanliness and maintenance of passenger areas are also critical responsibilities.
Working on board requires flexibility and resilience in a maritime environment, with readiness to function effectively during extended travel cycles of six to eight weeks onboard followed by short periods off. The role involves working 7 days a week during the onboard period, often in shifts lasting up to 15 hours, which requires physical stamina and the ability to adapt to the ship's movements. American Cruise Lines offers an attractive daily rate for this full-time exempt role, along with comprehensive benefits including health, dental, vision insurance, 401(k) with matching, and coverage of travel, room, board, uniforms, and training expenses.
This position not only offers the chance to contribute to a uniquely American cruising experience but also provides opportunities for professional growth within a supportive and expanding company. The Chief Hotel Operations Manager’s leadership directly influences the company’s mission to deliver unforgettable cruise experiences characterized by genuine hospitality, attention to detail, and operational excellence.
Job Requirements
- Education equivalent to a bachelor’s degree preferred
- Minimum of 3 years management experience in hotel or food and beverage related industries
- Proficiency in Microsoft Office software
- Physical ability to meet moderate demands including lifting up to 50 lbs, standing, bending, and reaching
- Willingness to live and work on board the cruise ship for extended periods
- Successful completion of a US Coast Guard regulated pre-employment drug test
- Possession of a valid Transportation Worker Identification Credential (TWIC)
- Flexibility to work long shifts of up to 15 hours for extended stretches over six to eight weeks
- Ability to engage in emergency situations if needed
- Availability to work full-time, seven days a week while on board
Job Qualifications
- 3+ years of management experience in hotel or food and beverage sectors
- Bachelor's degree in business or hospitality management preferred
- Proficient in Microsoft Office applications
- Willingness to reside and work aboard the ship
- Showcase a positive attitude and determination to succeed
- No cruise industry experience required
- Capable of meeting moderate physical demands including lifting, bending, and standing
- Must pass a US Coast Guard regulated pre-employment drug test
- Flexible availability for extended travel including 14 to 15 hour shift days for six to eight weeks at a time
- Possession of a Transportation Worker Identification Credential (TWIC)
- Able to perform essential job functions with or without accommodation
Job Duties
- Supervise department heads including assistant hotel manager, housekeeping manager, restaurant manager, cruise director, excursions director, executive chef, and guest service coordinator
- Hold team members accountable to company standards
- Ensure compliance with operational manuals and service procedures
- Provide immediate, constructive feedback to the management team
- Anticipate and fulfill guest and crew needs promptly
- Resolve issues swiftly and seek home office support when necessary
- Engage with guests during onboard events and meals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
