Chickie's & Pete's Host - Full Time

Grand Sierra Resort is a premier hospitality destination known for its vibrant casino, luxurious accommodations, and exceptional guest services. Located in Reno, Nevada, the resort offers a dynamic environment that combines entertainment, relaxation, and world-class dining experiences. As a prominent player in the hospitality industry, Grand Sierra Resort prides itself on creating an inviting atmosphere for guests and providing rewarding career opportunities for its team members. This establishment is recognized for its comprehensive guest service standards, commitment to safety, and continuous efforts to uphold policies that enhance the guest experience. The resort features a wide range of amenities including multiple dining venues, event spaces, a spa, and gaming options, catering to a diverse clientele that expects professionalism and attentiveness from all team members.

We are currently seeking a dedicated and personable Host/Cashier to join the Grand Sierra Resort team. This role is essential in delivering outstanding customer service as the first point of contact for guests entering the restaurant or dining area. The Host/Cashier is responsible for greeting and seating guests in a friendly and efficient manner while managing reservations and waitlists to ensure smooth operations during service hours. This position demands strong interpersonal skills, multitasking abilities, and a clear understanding of the cash handling process. In addition to seating guests, the individual will address guest inquiries and complaints with tact and professionalism, ensuring all interactions contribute positively to the overall guest experience.

The ideal candidate will have prior experience in cashiering or customer service, be comfortable working in a fast-paced environment, and demonstrate the ability to coordinate with team members and management to fulfill special guest requests and maintain timely table turnover. Physical stamina and flexibility to work various shifts including holidays, nights, and weekends are required due to the nature of the hospitality business. The role also includes various operational duties like taking to-go orders, handling payments through multiple payment methods including cash, credit cards, and room charges, and maintaining accurate transaction records. Safety, sanitation, and adherence to the resort's guest service guidelines are paramount within this position.

This opportunity offers a chance to be part of a well-established resort known for its vibrant atmosphere and excellent team culture. The Host/Cashier position provides valuable experience in hospitality management and customer relations, with opportunities for growth and development within the Grand Sierra Resort organization. If you are an enthusiastic individual with a passion for delivering high-quality guest service, then this role at Grand Sierra Resort is the perfect fit to advance your hospitality career.