Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $10.75 - $15.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
employee discount
Training and Development
flexible schedule
Work environment accommodations
Job Description
Grand Sierra Resort is a premier destination offering a unique blend of luxury accommodations, entertainment, and dining experiences in a vibrant and welcoming environment. Known for its commitment to exceptional customer service and creating memorable guest experiences, Grand Sierra Resort operates as a dynamic entertainment complex featuring a variety of restaurants, bars, gaming, spa services, and event spaces. The resort prides itself on fostering a team-oriented atmosphere where employees are valued contributors to the overall guest satisfaction and operational success. As a significant player in the hospitality and entertainment industry, Grand Sierra Resort offers a stimulating workplace with opportunities for growth and development within the organization. The resort emphasizes high standards in service excellence and professionalism, making it a sought-after employer in the region.
This role at Grand Sierra Resort is integral to the dining service team as a Team Member tasked with ensuring guests receive timely, professional, and courteous service throughout their visit. The position is part-time and involves a variety of duties aimed at maintaining a smooth operation of the dining outlet. Responsibilities range from greeting and assisting guests to supporting servers and kitchen staff, ensuring cleanliness, and managing order deliveries. The Team Member's role goes beyond routine serving tasks to include supporting management by assisting with training, inventory, and implementing company policies. This position requires excellent communication skills to liaise effectively with management, culinary staff, and fellow team members to promptly address guest needs and facilitate a seamless service experience. Emphasis is placed on a proactive, team-based approach where the Team Member anticipates guest needs, supports colleagues, and helps maintain a safe, clean, and inviting environment for all patrons. Additionally, the role involves physical activity such as standing, walking, lifting, and handling cleaning duties, making physical stamina and the ability to multitask essential. As part of the hospitality industry, compliance with sanitation regulations and health standards is mandatory. The Team Member will participate in training and development programs, contributing to continuous improvement and operational excellence. This position offers an excellent opportunity for individuals seeking to develop their career in hospitality with a reputable employer in a fast-paced and rewarding work environment.
This role at Grand Sierra Resort is integral to the dining service team as a Team Member tasked with ensuring guests receive timely, professional, and courteous service throughout their visit. The position is part-time and involves a variety of duties aimed at maintaining a smooth operation of the dining outlet. Responsibilities range from greeting and assisting guests to supporting servers and kitchen staff, ensuring cleanliness, and managing order deliveries. The Team Member's role goes beyond routine serving tasks to include supporting management by assisting with training, inventory, and implementing company policies. This position requires excellent communication skills to liaise effectively with management, culinary staff, and fellow team members to promptly address guest needs and facilitate a seamless service experience. Emphasis is placed on a proactive, team-based approach where the Team Member anticipates guest needs, supports colleagues, and helps maintain a safe, clean, and inviting environment for all patrons. Additionally, the role involves physical activity such as standing, walking, lifting, and handling cleaning duties, making physical stamina and the ability to multitask essential. As part of the hospitality industry, compliance with sanitation regulations and health standards is mandatory. The Team Member will participate in training and development programs, contributing to continuous improvement and operational excellence. This position offers an excellent opportunity for individuals seeking to develop their career in hospitality with a reputable employer in a fast-paced and rewarding work environment.
Job Requirements
- Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- Must have completed introductory period as a GSR restaurant busser/runner
- Candidate must be able to communicate in English, both in written and oral form
- Flexible to work all shifts including holidays, nights, and weekends as business needs dictate
- Must be a minimum of 21 years of age
- Ability to operate a glassware washing machine and to re-fill ice bins and beer bins
- Ability of simple reading, math, writing and task completion
- Physical capability to push, pull and lift/carry up to 50lbs frequently
- Must be able to stand and walk for extended periods and perform repetitive hand motions
- Ability to follow instructions and work in a team environment
- Willingness to maintain cleanliness and uphold sanitation regulations
Job Qualifications
- Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- Must have completed introductory period as a GSR restaurant busser/runner
- Knowledge of and ability to identify menu products
- Ability to operate a glassware washing machine and to re-fill ice bins and beer bins, utilizing ice machines
- Knowledge of the dish room, including separating silverware, dishes & glassware appropriately
- Candidate must be able to communicate in English, both in written and oral form
- Ability of simple reading, math, writing and task completion skills
- Must have skills including compiling, coordination, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making
- Flexible to work all shifts including holidays, nights, and weekends as business needs dictate
- Must be a minimum of 21 years of age
Job Duties
- Promptly welcomes all guests and ensure they receive responsive, professional, and gracious service at all times
- Anticipate the guests' needs and respond appropriately with a sense of urgency to maintain a productive working relationship with all guests and deliver necessary items
- Effectively communicate with management, chefs, and culinary staff in order to fulfill and address any issues or needs requested by guests and or other team members
- Clears tables after guests leave, promptly cleans table tops/seating area and takes tableware to the dish room
- Assist servers in pre-bus and busing tables
- Pre-bussing including clearing, wiping tabletops, chairs & booths, and setting tables
- Help set up to go/pick up area and help deliver to go orders to host desk to be picked up by guests
- Refills beverages as necessary
- Set and reset tables and side stations before, during and after service periods
- Deliver food orders to tables
- Ensures all machines are cleaned properly
- Fold/roll napkins when needed and keeps silverware polished
- Resets tables in a timely and efficient manner
- Participate in Pre-Shift meetings and learn new menu items
- Assist the kitchen in expediting the service process in order to maintain the flow of service
- Maintain general cleanliness in dining room during service periods
- Responsible for taking, compiling and delivering and putting away warehouse orders
- Assist Manager on duty in leading outlet and be an extension of management when one is not present
- Assist the department in implementing new strategies, policies and procedures
- Help provide clear communication and direction keeping team members informed and educated on current department and company initiatives
- Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures
- Promptly correct and help other team members with technical issues and support staff on POS
- Ensure team members are following all points of service
- Ensure the outlet and surrounding areas meet department standards and are suitable for guest use
- This includes managing all opening, daily, and closing procedures
- Help maintain safe and healthy work environment by following organization standards and sanitation regulations
- Execute training programs for new and existing team members with outlet manager and training and technology manager
- Help the manager with inventory and order sheet
- Implement and track side work
- Communicate on any menu modifications and POS errors
- Any other duties as assigned within the scope of this position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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