Chick-Fil A Shift Supervisor

Applegreen USA is a prominent travel plaza operator, managing over 80 travel plazas across the Northeast and Midwest regions of the United States. These plazas are designed to provide travelers with comprehensive convenience, comfort, and a wide selection of retail and food options. Among the food brands featured at Applegreen travel plazas are well-known names such as Auntie Anne's, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, and Starbucks, ensuring a rich variety of dining experiences for customers on the go.

As a company, Applegreen is committed to enriching the journeys of travelers by offering top-tier services and maintaining environments that cater to both comfort and quality. The organization’s core values emphasize the importance of customers and communities, the growth and development of its employees, a culture driven by pace, passion, and performance, and an openness to new opportunities and change. This commitment to excellence helps define the company culture and directly influences the quality of service delivered to customers.

The Shift Supervisor role at Applegreen is a dynamic leadership position responsible for overseeing the activities of team members during shifts to ensure exceptional customer service and adherence to brand standards and food safety protocols. This role involves a blend of supervisory, operational, and customer-facing duties, contributing significantly to the overall customer experience at the plazas. The Shift Supervisor plays a key role in training new hires, ensuring compliance with company policies especially those related to cash handling and food safety, and maintaining high standards throughout the shift.

In this position, the ideal candidate will lead by example, exemplifying the company’s values and commitment to service. Responsibilities include managing daily and closing procedures, operating POS systems, addressing and resolving customer complaints in a friendly and efficient manner, and executing various kitchen-related tasks. The role also requires active participation in promoting and upselling products, maintaining a thorough knowledge of Plaza offerings, and effectively communicating concerns or observations to plaza leadership.

Applegreen offers a range of benefits for Shift Supervisors, including flexible scheduling, medical, dental, and vision insurance, paid time off, a 401(k) plan with company match, earned wage access for on-demand pay, education assistance, employee referral bonuses, meal discounts, and pet insurance. This comprehensive benefits package supports employee well-being and encourages career growth within the company.

This role is suitable for candidates with prior cash handling and customer service experience, and leadership experience is preferred. The ability to interact positively and energetically with customers and coworkers is essential for success. Physical requirements include the ability to stand and walk for extended periods and lift up to 40 pounds. Flexibility in working schedules, including availability for days, nights, weekends, and holidays, is required. Regular attendance and punctuality are critical to maintaining operational efficiency.

Applegreen values diversity and is an Equal Opportunity Employer, welcoming applicants from all backgrounds, including minorities, females, disabled individuals, and veterans. The environment is drug-free, ensuring a safe and professional workplace for all employees. Overall, this role offers a rewarding opportunity to lead and make a difference in a fast-paced, customer-focused environment, all while growing within a respected and well-established company.