Chick-fil-A Catering Sales Operations Manager

Chick-fil-A is a leading name in the fast-food industry, recognized widely for its commitment to delivering exceptional food, beverages, and hospitality to its customers. Since its inception, Chick-fil-A has forged a reputation for high-quality service and customer satisfaction, amplified by a strong dedication to community engagement and positive workplace culture. Chick-fil-A at First Street proudly holds the distinction of being the first restaurant of its brand in the Bay Area, officially opening its doors in August 2012. Over the years, it has become a landmark for excellent dining experiences in this region, reflecting the company’s values and passion for both food and people.

At Chick-fil-A First Street, the environment fosters a safe, supportive, and collaborative atmosphere designed not only to develop technical skills but also to nurture interpersonal capabilities, encouraging holistic personal growth. This approach stems from the company’s aspiration to serve as an ideal gateway for individuals entering the workforce or seeking to enhance their business understanding. Employees experience a culture of mentorship and respect, where individual contributions are recognized, and opportunities for advancement are abundant. The restaurant’s management team emphasizes inclusivity, optimism, and teamwork, extending these values beyond the local store to include relationships with cross-functional partners and support center staff.

The Catering Sales Operations Manager position at Chick-fil-A First Street is a pivotal role managing all catering activities within this multi-million dollar business. This dynamic role involves overseeing in-restaurant catering, community events, and business catering operations, ensuring that every event is executed to the brand’s Gold Standard customer service level. The manager will lead a team responsible for delivering exquisite catering experiences while managing operational aspects such as inventory control, staffing, and profitability. This includes recruiting, training, and maintaining a motivated catering staff, both part-time and full-time, to uphold service excellence.

The ideal candidate must possess strong leadership qualities, excellent communication skills, and a passion for delivering innovative customer service. This role demands a hands-on approach, requiring availability for most Friday and Saturday events and high-traffic holiday periods, while noting that the restaurant is closed on Sundays. By leveraging a comprehensive understanding of the customer base and product assortment, the Catering Sales Operations Manager plays a crucial role in driving business growth, fostering relationships with customers, and ensuring operational efficiency.

Chick-fil-A First Street supports its management staff through various development programs, including leadership training and career advancement opportunities. The role includes a 90-day training and probationary period designed to set the foundation for future leadership roles within the company. The company values internal promotion and has a proven track record of advancing employees into franchise ownership and corporate positions. This commitment to career development makes the Catering Sales Operations Manager position not just a job but a meaningful career path for those passionate about hospitality and business management.

Compensation for this role starts at $50.00 per hour, with a full pay range up to $70.00 per hour, based on skills and experience. This competitive salary is complemented by a generous benefits package tailored to support employees' health, financial security, and professional growth. Candidates are encouraged to apply by submitting an application package, including a cover letter that highlights personal qualities and suitability for the role through the company's streamlined online recruitment platform.