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Chica (Hostess)

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedules
Career development opportunities
team events

Job Description

Chica is a vibrant and dynamic restaurant that prides itself on delivering an exceptional dining experience through outstanding service and hospitality. Known for its lively atmosphere and commitment to guest satisfaction, Chica has built a reputation as a go-to destination for food enthusiasts seeking quality meals paired with a welcoming environment. As part of a passionate team, employees at Chica contribute to the restaurant's inviting ambiance, ensuring every guest feels valued from the moment they walk in until their departure.\n\nThe role of Hostess at Chica is integral to maintaining this high standard of hospitality. As the first point of contact for guests, the Hostess sets the tone for their entire visit. This position involves much more than simply seating guests; it requires a genuine passion for customer service, excellent communication skills, and a keen attention to detail. Hostesses at Chica are responsible for interacting warmly with guests, answering questions about the menu, and promoting food and beverage offerings. Moreover, they help create an engaging and entertaining atmosphere, contributing to the overall guest experience. The Hostess is also tasked with managing reservations, answering phones, and ensuring the restaurant runs smoothly by coordinating seating according to server availability. In addition to greeting guests upon arrival, the Hostess provides continual support during guests’ visits — taking and processing orders, delivering food and drinks, checking back for satisfaction, and assisting with pre-bussing and payment handling. This multifaceted role requires adaptability, a positive attitude, and a commitment to excellence in service. Ultimately, the Hostess represents the restaurant’s brand and is vital to fostering repeat business by leaving guests with a memorable final impression and inviting them back for future visits. At Chica, the Hostess position offers individuals an opportunity to thrive in a fast-paced, customer-focused environment where every interaction matters. Whether it is promoting special events, upholding costume and image standards, or assisting with any additional duties as assigned by management, the Hostess plays a crucial role in the restaurant’s success and guest satisfaction.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a hospitality or customer service role preferred
  • Ability to work flexible hours including evenings and weekends
  • Ability to stand for extended periods
  • Strong communication skills
  • Friendly and approachable demeanor

Job Qualifications

  • Excellent communication skills
  • Strong customer service orientation
  • Ability to multitask in a fast-paced environment
  • Friendly and approachable demeanor
  • Previous experience in a hospitality or customer service role preferred
  • Ability to work flexible hours including evenings and weekends

Job Duties

  • Adhering to all image and costume guidelines
  • Interaction with and entertainment of guests
  • Promotion of events and specials that promote the good will and profitability of the business
  • Best in class service and hospitality, greeting guests, executing food and drink orders (including taking the order, suggestive selling, ringing in the order, delivering food and drinks to the table, checking back for re-orders, pre-bussing, and settling the check properly)
  • Any other duty/responsibility that management may deem necessary

Job Criteria

Experience

Entry Level (1-2 years)


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