Job Overview
Compensation
Hourly
Exact $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development
Job Description
Grand Sierra Resort is a well-established hospitality destination known for offering world-class accommodations, top-notch amenities, and exceptional guest services. Located in a prime area, the resort caters to a diverse clientele that includes families, business travelers, and vacationers seeking a luxurious and comfortable experience. This establishment prides itself on maintaining high standards of service and hospitality, ensuring that every guest's visit is memorable and enjoyable. With its extensive range of facilities and a dedicated team, Grand Sierra Resort continues to uphold its reputation as a leading resort in the region.
The Front Desk Cashier role at Grand Sierra Resort is a vital position that directly influences the guest experience by providing attentive and efficient service from the moment guests arrive until they depart. The position involves a variety of responsibilities such as greeting and seating guests, managing reservations, handling payments, and addressing guest inquiries. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Front Desk Cashiers must uphold the resort's guest service guidelines and policies while working collaboratively with other team members, including management and culinary staff. Flexibility is key for success in this position, as shifts may include nights, weekends, and holidays. Those who take on this role will play a critical part in maintaining the seamless flow of operations and enhancing the overall guest satisfaction at Grand Sierra Resort. The employment type is typically full-time or part-time based on operational needs, and compensation is competitive within the hospitality industry. This role is ideal for individuals who enjoy working with people and are keen to contribute to excellent customer service in a dynamic resort setting.
The Front Desk Cashier role at Grand Sierra Resort is a vital position that directly influences the guest experience by providing attentive and efficient service from the moment guests arrive until they depart. The position involves a variety of responsibilities such as greeting and seating guests, managing reservations, handling payments, and addressing guest inquiries. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Front Desk Cashiers must uphold the resort's guest service guidelines and policies while working collaboratively with other team members, including management and culinary staff. Flexibility is key for success in this position, as shifts may include nights, weekends, and holidays. Those who take on this role will play a critical part in maintaining the seamless flow of operations and enhancing the overall guest satisfaction at Grand Sierra Resort. The employment type is typically full-time or part-time based on operational needs, and compensation is competitive within the hospitality industry. This role is ideal for individuals who enjoy working with people and are keen to contribute to excellent customer service in a dynamic resort setting.
Job Requirements
- Must be a minimum of 16 years of age
- previous cashiering experience preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- ability to perform simple reading, math, writing and task completion skills
- flexible working all shifts including holidays, nights, and weekend hours
- capability to stand constantly, walk frequently, bend occasionally, lift/carry and push/pull up to 10 lbs
- constant use of vision abilities including distance, depth perception, field of vision, and color vision
- must deal with guests and team members in a tactful and respectful manner
Job Qualifications
- Previous cashiering experience is preferred
- ability to perform simple reading, math, writing and task completion skills
- skills in coordination, supervising, following instructions, problem solving, independent judgment, and decision making
- must be a minimum of 16 years of age
- flexible working all shifts including holidays, nights, and weekend hours as business needs dictate
Job Duties
- Greeting and seat guests by utilizing department greeting and steps of service
- manage reservations including calling and confirming upcoming reservations
- manage waitlist by providing accurate wait time estimates
- address guest inquires
- receive payment from guests in the form of cash, credit cards, and room charges and comp slips
- make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank
- interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled
- communicate special requests with management, service staff, and culinary team
- assist the support team to turn tables faster by resetting them quickly and efficiently
- take to-go orders and ensure the orders are packed with the required condiments
- support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures
- help maintain safe and healthy work environment by following organization standards and sanitation regulations
- any other duties as assigned within the scope of this position
Job Criteria
Experience
No experience required
Job Location
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