Chalet Concierge

Four Seasons is an internationally recognized luxury hospitality company renowned for its exceptional service and world-class properties. Powered by a passionate team of individuals committed to excellence, Four Seasons continuously strives to create unforgettable experiences for guests through a culture of genuine hospitality and respect. Their employees embody a shared ethos of pushing personal and professional boundaries, fostering a collaborative and empowering work environment. This dedication to a superior employee experience translates into the delivery of outstanding guest services that uphold the company’s prestigious reputation worldwide.

Located in the heart of the Rocky Mountains, the Four Seasons Resort and Residences Vail offers an unparalleled Colorado lifestyle. The resort provides access to year-round outdoor activities set against a backdrop of breathtaking natural beauty, catering to both adventure seekers and those seeking relaxation. Its proximity to Denver and Eagle airport facilitates easy travel and brings a vibrant mix of cultural events, dining options, and entertainment within reach. The resort emphasizes inclusion, community involvement, and professional growth through best-in-class training programs and opportunities to engage with local charitable initiatives, positioning itself as not just a workplace but a community hub where employees can thrive both personally and professionally.

The Chalet Concierge role is a crucial part of the Mountain Activities team at Four Seasons Resort Vail, offering personalized and attentive service to owners and guests during their stay. This position acts as the liaison for all chalet-related requests, ensuring that each experience is seamless and memorable. Responsibilities include responding promptly to guest inquiries, managing ski equipment and locker assignments during winter, facilitating shuttle services, and providing detailed information about resort amenities and local attractions. This role demands a warm, professional demeanor, multi-tasking abilities, and a solid understanding of local area resources to anticipate and fulfill guest needs effectively. The Chalet Concierge occasionally assists with front office or bell stand duties and is integral to maintaining high service standards, guest satisfaction, and adherence to Four Seasons policies.

This full-time position offers a competitive hourly wage with commission, lifestyle benefits tailored to the winter season, and comprehensive employee benefits including medical, dental, life insurance, and 401k participation with company matching. Employees enjoy discounted travel and services at Four Seasons Hotels and Resorts worldwide, access to an employee cafeteria, and a workplace culture that actively supports employee development, engagement, and well-being. The resort encourages applications from candidates who can work flexible shifts including mornings, afternoons, evenings, weekends, and holidays. Fluency in English and authorization to work in the United States are required, with Spanish language skills considered a plus.

Joining Four Seasons Resort and Residences Vail means becoming part of a family that values each member's contribution, invests in their advancement, and promotes a balanced lifestyle within a spectacular mountain setting. Potential candidates are invited to learn more about the resort and observe the vibrant Four Seasons culture through various online platforms, underscoring the company’s commitment to transparency, equality, and community-oriented values. Four Seasons is proud to be an Equal Opportunity, Affirmative Action employer, dedicated to welcoming diverse applicants including minorities, women, veterans, and individuals with disabilities.