CFSP Hospital Liaison - East Region

Elevance Health is a leading health company dedicated to improving lives and communities by simplifying healthcare. Recognized as a Fortune 25 company, Elevance Health has a longstanding history in the healthcare industry and prides itself on its commitment to making a positive impact on members and the communities it serves. Operating under a Hybrid Workforce Strategy, the company supports professional and personal growth through a culture founded on core values and behaviors that drive success across diverse teams and stakeholders. Elevance Health offers competitive benefits including merit increases, paid holidays, paid time off, medical, dental and vision insurance, disability benefits, 401(k) with match, stock purchase plans, life insurance, wellness programs, and financial education resources, ensuring its associates feel supported in and outside of work.

The role of Hospital Liaison is a field-based position located primarily in the Eastern Region of North Carolina, with an emphasis on Raleigh (Wake County). This position requires a candidate who can effectively coordinate between hospital emergency departments and internal teams involved in care management and placement, ensuring timely and smooth discharge planning for youth awaiting placement. The role allows for a flexible work environment combining fieldwork and occasional office attendance, fostering responsiveness and direct engagement with client sites. Hospital Liaisons serve as the pivotal point of contact, managing communications related to youth who are boarding in the hospital without an identified discharge plan or placement.

Key responsibilities include coordinating communication with hospital staff such as social workers, case managers, nursing leadership, and security to share status updates and address safety concerns. This role involves organizing and facilitating internal and external staffing meetings, preparing agendas, documenting decisions, and tracking follow-up actions. Hospital Liaisons provide routine updates on placement status, risks, and discharge barriers to internal leadership and involved teams, ensuring the information is current and accurately accessible. The position demands strong coordination skills, a calm and solutions-oriented approach, and the ability to handle multiple active cases efficiently. The liaison supports escalation processes when complex safety issues or systemic barriers arise, ensuring intervention by higher leadership as necessary.

Candidates must have a BA/BS degree with at least one year of experience working with the target population or related community organizations, or an equivalent combination of education and experience. Preferred skills include experience with youth in crisis, emergency department boarding, psychiatric placement, or child welfare and juvenile services, along with familiarity with community-based placements and levels of youth care. This role requires strong documentation, communication, and collaboration abilities to navigate complex healthcare and social service systems.

Work conditions blend remote and office settings with frequent phone, email, and virtual coordination. Periodic onsite hospital visits may be required based on program needs. Candidates should reside within reasonable commuting distance to the designated field locations due to the hybrid nature of the position. Elevance Health is committed to equity and inclusion, providing opportunities regardless of age, race, gender identity, or other protected statuses, and adhering to all relevant laws concerning employment and public health requirements.