Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Relocation assistance
Professional Development
Retirement Plan
Employee wellness programs
Job Description
Duke Health is a prestigious healthcare system driven by a commitment to compassionate care that significantly improves the lives of patients, their families, and the broader community. As part of this integrated system, Duke Raleigh Hospital serves as a vital campus within Duke University Hospital, located in Raleigh, North Carolina. This 204-bed facility is the third largest among Duke Health's four hospitals, offering a wide spectrum of specialized medical services such as cancer care, cardiovascular treatments, neuroscience, advanced gastrointestinal procedures, and wound healing therapies. Duke Raleigh Hospital is renowned for its dedication to excellence and its role in advancing medical treatment and patient care in the region.
Duke University Health System is recognized for its commitment to nursing excellence, highlighted by its designation as a Magnet organization — a prestigious recognition for nursing professionals. Nurses from Duke hospitals are consistently named among North Carolina's Great 100 Nurses every year. Furthermore, Duke Health proudly received the American Board of Nursing Specialties Award for Nursing Certification Advocacy, underscoring their strong support for specialty nursing certification. The system employs over 6,000 registered nurses who contribute to delivering top-quality healthcare. The location in the vibrant Triangle area also offers an exceptional quality of life, and the health system provides relocation assistance based on eligibility.
The Certified Medical Assistant (CMA) role at Duke Raleigh Hospital is a crucial position within this dynamic interdisciplinary healthcare team. As a CMA, you will perform both administrative and clinical duties that support the medical staff and ensure smooth clinic operations. This role involves answering phones, greeting and scheduling patients, managing records, handling insurance documents, and arranging laboratory and hospital services. Clinically, CMAs assist medical and nursing staff by taking medical histories, recording vital signs, preparing patients for exams and procedures, collecting laboratory specimens, performing basic lab tests, sterilizing instruments, and administering medications as directed by physicians.
Working as a CMA at Duke Raleigh Hospital means engaging directly with patients, educating them about treatments and care plans, and providing compassionate support throughout their healthcare journey. The role requires effective communication, adherence to hygiene and safety standards, and the ability to manage various clinical and administrative tasks efficiently. Certification by recognized bodies such as AAMA, AMT, NHA-CCMA, NCMA, or ARMA, along with BLS certification, are required qualifications.
Duke Health values diversity and inclusion, striving to create an environment where all members feel secure, respected, and heard. Duke is committed to equal employment opportunities regardless of age, gender, race, or other personal characteristics. The organization also supports collaboration, innovation, and creativity to achieve the best outcomes for patients and staff alike. Additionally, the physical demands of this role may require certain abilities, which the hospital supports through reasonable accommodations as needed.
Joining Duke Raleigh Hospital as a Certified Medical Assistant provides an opportunity to contribute to a leading health system known for its excellence in patient care, professional development, and community impact. This employment opportunity is an excellent fit for candidates passionate about healthcare, eager to develop skills in a supportive and challenging environment, and interested in advancing their careers in medical assisting within one of the nation’s most respected university health systems.
Duke University Health System is recognized for its commitment to nursing excellence, highlighted by its designation as a Magnet organization — a prestigious recognition for nursing professionals. Nurses from Duke hospitals are consistently named among North Carolina's Great 100 Nurses every year. Furthermore, Duke Health proudly received the American Board of Nursing Specialties Award for Nursing Certification Advocacy, underscoring their strong support for specialty nursing certification. The system employs over 6,000 registered nurses who contribute to delivering top-quality healthcare. The location in the vibrant Triangle area also offers an exceptional quality of life, and the health system provides relocation assistance based on eligibility.
The Certified Medical Assistant (CMA) role at Duke Raleigh Hospital is a crucial position within this dynamic interdisciplinary healthcare team. As a CMA, you will perform both administrative and clinical duties that support the medical staff and ensure smooth clinic operations. This role involves answering phones, greeting and scheduling patients, managing records, handling insurance documents, and arranging laboratory and hospital services. Clinically, CMAs assist medical and nursing staff by taking medical histories, recording vital signs, preparing patients for exams and procedures, collecting laboratory specimens, performing basic lab tests, sterilizing instruments, and administering medications as directed by physicians.
Working as a CMA at Duke Raleigh Hospital means engaging directly with patients, educating them about treatments and care plans, and providing compassionate support throughout their healthcare journey. The role requires effective communication, adherence to hygiene and safety standards, and the ability to manage various clinical and administrative tasks efficiently. Certification by recognized bodies such as AAMA, AMT, NHA-CCMA, NCMA, or ARMA, along with BLS certification, are required qualifications.
Duke Health values diversity and inclusion, striving to create an environment where all members feel secure, respected, and heard. Duke is committed to equal employment opportunities regardless of age, gender, race, or other personal characteristics. The organization also supports collaboration, innovation, and creativity to achieve the best outcomes for patients and staff alike. Additionally, the physical demands of this role may require certain abilities, which the hospital supports through reasonable accommodations as needed.
Joining Duke Raleigh Hospital as a Certified Medical Assistant provides an opportunity to contribute to a leading health system known for its excellence in patient care, professional development, and community impact. This employment opportunity is an excellent fit for candidates passionate about healthcare, eager to develop skills in a supportive and challenging environment, and interested in advancing their careers in medical assisting within one of the nation’s most respected university health systems.
Job Requirements
- High school or GED graduation required
- graduation from medical assistant program accredited by CAAHEP or ABHES strongly preferred
- certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA
- BLS certification
- no experience required for Level I
- at least 1 year clinical experience as medical assistant in clinical setting for Level II
- at least 3 years clinical experience as medical assistant in clinical setting for Level III
- ability to perform heavy lifting and transport stretcher and wheelchair patients
- ability to understand and follow oral and written instructions
- must meet all requirements set forth in CMA Ladder Program document for Levels II and III
Job Qualifications
- Graduation from accredited medical assistant program strongly preferred
- certification by AAMA, AMT, NHA-CCMA, NCMA, or ARMA required
- BLS required
- good customer service skills
- ability to understand and follow oral and written instructions
- working knowledge of sterile techniques, sanitation, infection control, and safety precautions
- ability to establish and maintain effective working relationships with patients and clinic staff
- typing skills
- medical terminology knowledge
- ability to independently seek out resources and work collaboratively (for Levels II and III)
Job Duties
- Answer telephones
- greet patients
- update and file patient medical records
- fill out insurance forms
- handle correspondence
- schedule appointments
- arrange for hospital admissions
- arrange for laboratory services
- handle billing and bookkeeping
- assist medical and nursing staff in a variety of tasks
- take medical histories and record vital signs
- explain treatment procedures to patients
- prepare patients for examinations and procedures
- assist the physician during examinations and procedures
- collect and prepare laboratory specimens
- perform basic laboratory tests on premises
- dispose of contaminated supplies
- sterilize medical instruments
- promote patient/family understanding of educational content and involvement in plan of care
- document in patient record
- prepare and administer medications as directed by physician
- authorize drug refills as directed
- telephone prescriptions to pharmacy
- draw blood
- prepare patients for x-rays, tests, and procedures
- take electrocardiograms
- remove sutures/staples
- change sterile and non-sterile dressings
Job Criteria
Experience
No experience required
Job Location
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