Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Relocation assistance
Professional development opportunities
Tuition Reimbursement
Job Description
Duke Health is a premier healthcare system driven by a commitment to compassionate care that profoundly impacts the lives of patients, their families, and the broader community. Renowned for its excellence, Duke Health operates multiple hospitals and care facilities, offering advanced medical services and fostering a collaborative environment where talents are valued and nurtured. As a leader in healthcare innovation and patient-centered care, Duke Health continually strives to advance health through research, education, and clinical excellence, making it a top choice for both healthcare professionals and patients alike.
Duke Regional Hospital, a critical part of Duke Health located in Durham, North Carolina, is the second largest facility within the Duke Health system, boasting 388 beds. The hospital provides a wide range of comprehensive medical, surgical, and diagnostic services including orthopedics, weight-loss surgery, women's services, and heart and vascular care. It is a vibrant, dynamic institution that exemplifies quality healthcare delivery and patient safety.
The position of Medical Assistant, Certified at Duke Regional Hospital is an integral role within the interdisciplinary healthcare team focused on delivering exceptional direct patient care. The Medical Assistant, Certified performs a balanced mix of administrative and clinical support duties that are critical for the smooth operation of the clinic or office. This role is vital in assisting medical and nursing staff during patient examinations and treatment procedures, facilitating patient flow, and enhancing the overall patient experience.
In this role, Medical Assistants take vital signs, collect medical histories, explain treatment protocols to patients, and prepare them for examinations. Clinical duties include assisting medical personnel during exams and procedures, collecting lab specimens, performing basic laboratory tests, conducting electrocardiograms, and administering medications as prescribed. They also perform wound care, such as removing sutures and changing dressings, while ensuring sanitary and sterile conditions. Moreover, Medical Assistants educate patients and their families on care plans, document critical information in patient records, and manage routine clinical tasks like sterilizing instruments and preparing prescriptions.
On the administrative side, Medical Assistants greet patients, manage phone communications, schedule appointments using Duke’s MaestroCare system, coordinate referrals, process billing and payments, and maintain medical records. They also serve as liaisons for clinic activities such as Joint Commission compliance and safety committees. The role requires strong customer service skills, the ability to follow verbal and written instructions, and physical stamina for tasks including patient transport.
Duke University Health System is recognized as a Magnet organization, a prestigious designation reflecting outstanding nursing and healthcare excellence. The environment promotes professional development with opportunities for certification and specialization. Nurses and healthcare professionals at Duke often receive state and national recognition for their extraordinary work. Additionally, relocation assistance is available based on eligibility, helping new staff transition into the Duke community comfortably.
This role is ideal for individuals passionate about healthcare, eager to work in a supportive, collaborative setting with access to resources for continuous learning and career advancement. Joining Duke Health means being part of a diverse, inclusive community committed to innovation, quality, and compassionate care. The Medical Assistant, Certified position at Duke Regional Hospital offers a meaningful career path enabling candidates to impact lives every day while advancing their skills in a world-class healthcare system.
Duke Regional Hospital, a critical part of Duke Health located in Durham, North Carolina, is the second largest facility within the Duke Health system, boasting 388 beds. The hospital provides a wide range of comprehensive medical, surgical, and diagnostic services including orthopedics, weight-loss surgery, women's services, and heart and vascular care. It is a vibrant, dynamic institution that exemplifies quality healthcare delivery and patient safety.
The position of Medical Assistant, Certified at Duke Regional Hospital is an integral role within the interdisciplinary healthcare team focused on delivering exceptional direct patient care. The Medical Assistant, Certified performs a balanced mix of administrative and clinical support duties that are critical for the smooth operation of the clinic or office. This role is vital in assisting medical and nursing staff during patient examinations and treatment procedures, facilitating patient flow, and enhancing the overall patient experience.
In this role, Medical Assistants take vital signs, collect medical histories, explain treatment protocols to patients, and prepare them for examinations. Clinical duties include assisting medical personnel during exams and procedures, collecting lab specimens, performing basic laboratory tests, conducting electrocardiograms, and administering medications as prescribed. They also perform wound care, such as removing sutures and changing dressings, while ensuring sanitary and sterile conditions. Moreover, Medical Assistants educate patients and their families on care plans, document critical information in patient records, and manage routine clinical tasks like sterilizing instruments and preparing prescriptions.
On the administrative side, Medical Assistants greet patients, manage phone communications, schedule appointments using Duke’s MaestroCare system, coordinate referrals, process billing and payments, and maintain medical records. They also serve as liaisons for clinic activities such as Joint Commission compliance and safety committees. The role requires strong customer service skills, the ability to follow verbal and written instructions, and physical stamina for tasks including patient transport.
Duke University Health System is recognized as a Magnet organization, a prestigious designation reflecting outstanding nursing and healthcare excellence. The environment promotes professional development with opportunities for certification and specialization. Nurses and healthcare professionals at Duke often receive state and national recognition for their extraordinary work. Additionally, relocation assistance is available based on eligibility, helping new staff transition into the Duke community comfortably.
This role is ideal for individuals passionate about healthcare, eager to work in a supportive, collaborative setting with access to resources for continuous learning and career advancement. Joining Duke Health means being part of a diverse, inclusive community committed to innovation, quality, and compassionate care. The Medical Assistant, Certified position at Duke Regional Hospital offers a meaningful career path enabling candidates to impact lives every day while advancing their skills in a world-class healthcare system.
Job Requirements
- high school diploma or GED required
- graduation from an accredited Medical Assistant program strongly preferred
- certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required
- BLS certification required
- no experience required for entry level
- clinical experience of 1 to 3 years required for higher levels
- ability to lift and transport patients when necessary
- good customer service skills
- ability to follow oral and written instructions
- knowledge of sterile techniques and infection control procedures
- ability to perform routine administrative and clinical duties
- ability to use electronic scheduling and medical record systems
Job Qualifications
- certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required
- basic life support (BLS) certification required
- graduation from an accredited Medical Assistant program strongly preferred
- experience in a clinical setting is preferred depending on level
- excellent customer service skills
- ability to follow oral and written instructions
- knowledge of medical terminology and clinic procedures
- ability to document and communicate pertinent information
- ability to establish effective working relationships with patients and staff
- proficiency in typing and use of electronic health record systems
Job Duties
- take medical histories and record vital signs
- explain treatment procedures to patients
- prepare patients for examinations and procedures
- assist medical and nursing staff during examination and procedures
- collect and prepare laboratory specimens
- perform basic laboratory tests and electrocardiograms
- remove sutures and staples and change dressings
- promote patient and family understanding of the care plan
- document patient information
- dispose of contaminated supplies and sterilize instruments
- telephone prescriptions to pharmacies and prepare medications as directed
- authorize drug refills as directed
- greet patients and answer telephones
- schedule and checkout patients and arrange referrals
- update and file patient medical records
- handle billing and bookkeeping including copays and collections
- order clinical and clerical supplies
- participate as a liaison for clinic activities and committees
Job Criteria
Experience
No experience required
Job Location
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