
Job Overview
Compensation
Hourly
Range $15.50 - $1.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training opportunities
Job Description
Central Market is a renowned specialty grocery chain that began its journey in Austin, Texas, in 1994. Since its inception, it has expanded to multiple locations across the state, becoming one of the freshest and most beloved markets in the country. Central Market distinguishes itself by curating an exquisite selection of food and beverages sourced directly from the finest producers around the world. The grocery offers hundreds of cheeses, thousands of wines, and expansive aisles of fresh produce, ensuring it meets the needs of even the most discerning food enthusiasts. The market is much more than just a place to shop; it serves as a vibrant hub for food lovers, a community gathering space, and a cultural exchange venue. The company prides itself on the belief that food is a powerful way to unite families and communities, preserve traditions, and create new ones.
The role of Service Rep - Parking Lot Attendant (PLA) at Central Market involves providing exceptional customer service starting right from the parking lot. This position is pivotal as it forms the first impression customers receive upon arriving at the market and the last as they leave. The PLA's primary duties include packaging purchases and assisting customers with carrying their items to their vehicles, ensuring a seamless and friendly shopping experience. The job requires a proactive mindset, attention to detail, and excellent communication skills to engage customers effectively, answering product-related questions, suggesting complementary items, and facilitating a positive impression of Central Market's commitment to service.
This position operates under immediate supervision with some detailed verbal and written instructions and requires fundamental knowledge of procedures, techniques, and equipment relevant to the parking lot area. The Marketplace’s commitment to quality and customer satisfaction is reflected through this role, which emphasizes providing fast, efficient, and friendly service with a smile. The parking lot attendant also helps maintain the organization of baskets, carts, and cleanliness in the lot, contributing to a safe and pleasant environment. Responsibilities include ensuring that electric carts are charged and in working order, maintaining sanitary conditions for kids carts and infant seats, and promptly communicating any issues to supervisory staff.
Apart from the hands-on customer service roles, the PLA plays a vital leadership role by providing direction to other customer service associates in the parking lot and coordinating efforts to assist customers efficiently. The role demands physical stamina, as attendants often lift and carry moderately heavy loads, stand for extended periods, and engage in repetitive motions such as bending and squatting. Working at Central Market means being part of a community that values dedication, teamwork, and a passion for quality food and customer service. This position serves as a foundation for those aspiring to grow within the company and build a fulfilling career in retail and customer service sectors.
The role of Service Rep - Parking Lot Attendant (PLA) at Central Market involves providing exceptional customer service starting right from the parking lot. This position is pivotal as it forms the first impression customers receive upon arriving at the market and the last as they leave. The PLA's primary duties include packaging purchases and assisting customers with carrying their items to their vehicles, ensuring a seamless and friendly shopping experience. The job requires a proactive mindset, attention to detail, and excellent communication skills to engage customers effectively, answering product-related questions, suggesting complementary items, and facilitating a positive impression of Central Market's commitment to service.
This position operates under immediate supervision with some detailed verbal and written instructions and requires fundamental knowledge of procedures, techniques, and equipment relevant to the parking lot area. The Marketplace’s commitment to quality and customer satisfaction is reflected through this role, which emphasizes providing fast, efficient, and friendly service with a smile. The parking lot attendant also helps maintain the organization of baskets, carts, and cleanliness in the lot, contributing to a safe and pleasant environment. Responsibilities include ensuring that electric carts are charged and in working order, maintaining sanitary conditions for kids carts and infant seats, and promptly communicating any issues to supervisory staff.
Apart from the hands-on customer service roles, the PLA plays a vital leadership role by providing direction to other customer service associates in the parking lot and coordinating efforts to assist customers efficiently. The role demands physical stamina, as attendants often lift and carry moderately heavy loads, stand for extended periods, and engage in repetitive motions such as bending and squatting. Working at Central Market means being part of a community that values dedication, teamwork, and a passion for quality food and customer service. This position serves as a foundation for those aspiring to grow within the company and build a fulfilling career in retail and customer service sectors.
Job Requirements
- Lift and carry moderately heavy loads
- Bend, kneel, reach, squat, push and pull
- Maintain a high level of productivity and efficiency standards- standing for max of 3 hrs
- Ability to provide direction to CSAs in the parking lot
- Ensure electric carts are charged and in working conditions
Job Qualifications
- Typically requires 0-2 years experience
- No prior experience or training required
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Speak clearly and concisely
- Willingly adapt to shifting or competing priorities
- Stay focused despite interruptions
- Remain calm and reasonable in intense or stressful situations
- Follow accepted guidelines, rules, and procedures in actions
- Good customer service skills
- Complete all necessary training courses/models
- Good communication and interpersonal skills
Job Duties
- Packages customer purchases in the correct and efficient manner
- Assists customers in carrying out their purchases
- Assists customers with product questions
- Engages the customer in appropriate discussion regarding items they are purchasing, including discussion about taste profile, complimentary items/side dishes, suggested preparation techniques, etc
- May be required to return merchandise to shelves
- Provides fast, efficient, friendly service with a smile
- Ability to provide direction to CSAs in the parking lot
- Keep baskets off of lot by nesting them in corrals and then bringing them to the front
- Ensure there are ample baskets at all entrances for customers to shop
- Assist customers in unloading merchandise to their vehicle and carry outs
- Ensure Sani-Wipes are available for customers to use
- Communicate issues in the parking lot to Service Manager and Director
- Ensure Kids Carts, Electric Carts, Infant seats are clean and sanitary
- Ensure Electric Carts are charged and in working conditions
- Responsible for providing water
- Walks parking lot, searching for abandoned shopping carts
- Involve others when necessary to address customer's needs
Job Criteria
Experience
No experience required
Job Location
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