Central Mall Fort Smith - Seasonal Assistant Local Manager

Cherry Hill Programs is a leader in creating memorable holiday and souvenir experiences for children and families across retail locations, tourist attractions, and destinations throughout North America. With a focus on capturing moments that last a lifetime, the company partners with various venues to deliver quality souvenir photography services. Their efforts contribute millions of joyful experiences year after year, highlighting their commitment to creating magical moments and lasting memories. The environment at Cherry Hill Programs is built on core values such as safety, diversity, integrity, and collaboration which foster a positive, inclusive, and excellent workplace culture. Employees are considered the heart of the organization and integral to the company’s ongoing success. The company emphasizes a safe, fair, and creative work environment free from discrimination and harassment. Cherry Hill Programs offers a dynamic, passionate, and fast-paced setting where career advancement opportunities and a supportive atmosphere help employees thrive. They celebrate a collaborative work culture, embracing diverse backgrounds and experiences to drive their mission forward.

The Assistant Local Manager role is a vital leadership position within Cherry Hill Programs. This position works closely with the Local Manager to lead, develop, and motivate a local team to achieve individual and organizational goals. The Assistant Local Manager plays a key role in maintaining a positive, collaborative environment that aligns with the company’s core values and policies. Responsibilities include assisting with preparations for opening days, including completing hiring, carrying out inventories, setting up and testing equipment, managing staff schedules and training, and learning proper opening and closing procedures. A unique aspect of the role involves taking photos and providing guests with memorable souvenirs, though prior photography experience is not required. The Assistant Local Manager also handles customer service recovery by addressing and resolving guest concerns and service issues to ensure optimal guest satisfaction. Leadership responsibilities include leading by example, reinforcing company policies, troubleshooting technical issues and escalating them appropriately, and assisting with administrative duties such as inventory, scheduling, training, and recruitment. This multifaceted role requires professionalism, strong work ethic, problem-solving skills, and the ability to work independently and as part of a team. The position demands flexibility, availability to work during peak retail hours including evenings, weekends, and holidays, and attendance at mandatory pre-season training. Physical requirements include the ability to lift and carry equipment up to 10 to 25 pounds and perform sustained periods of standing and walking, including guided choreographed movement. Cherry Hill Programs offers an engaging work environment with benefits such as flexible scheduling, career advancement opportunities, a referral program, and a complimentary photo package for staff to share with friends and family each season. This position is perfect for individuals who are passionate about customer service, leadership development, and contributing to the memorable experiences Cherry Hill Programs delivers. The company’s mission to bring magic to every experience is reflected in every team member’s role and responsibility, fostering a winning culture where everyone works together to succeed.