Center Operations Specialist

The United Service Organizations (USO) is a nonprofit organization that serves the United States military service members and their families worldwide. With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment dedicated to supporting the troops through centers that offer a variety of programs, events, and amenities designed to boost morale and enhance the quality of life for service members and their loved ones. Recognized as a Certified Great Place to Work for 2025-2026, USO prides itself on fostering a culture where 96% of its employees feel good about how the organization supports the community, and 94% are proud to tell others they work at the USO. The mission is deeply meaningful, with 92% of employees saying their work is not "just a job," but a calling that brings purpose and fulfillment. The organization is committed to inclusivity and fairness, with over 88% of employees agreeing that all colleagues are treated fairly regardless of race or gender.

The USO is currently seeking a Center Operations Specialist to join its team in Portland, Oregon. This role involves managing the day-to-day operations of USO Centers, ensuring a safe, welcoming, and clean environment where service members can enjoy various programs, activities, and services. The specialist will be responsible for executing operational procedures, maintaining facilities and equipment, and enforcing sanitary and food-handling guidelines. They will engage with center visitors, provide expert knowledge about center offerings, and serve as a resource for troubleshooting and vendor management. Additionally, the role includes responsibilities in budgeting, inventory management, and accurate financial reporting.

The Center Operations Specialist will play a key role in planning and executing programs and events both on and off military installations to provide engaging and memorable experiences. This includes collaborating with military leadership, local community partners, donors, and media representatives to enhance awareness and support for the USO mission. Volunteer coordination and management are also vital aspects of the position, involving the recruitment, training, communication, and recognition of volunteers to ensure smooth program delivery.

The position requires a high school diploma or equivalent with at least two years of relevant work experience in areas such as event management, marketing, retail, customer service, or recreation facilities. Experience in nonprofit, military, multicultural, or global organizations is preferred. Candidates must possess strong interpersonal, customer service, and problem-solving skills and be proficient with computers, including Microsoft Office and volunteer management software. A demonstrated ability to handle confidential information with discretion, manage multiple projects efficiently, and adapt to changing organizational needs is essential.

The USO offers numerous benefits to its team members, including generous paid time off with volunteer days and military leave, a remarkable 401(k) match, comprehensive health benefits, opportunities for training, education reimbursement, and a supportive, mission-driven workplace culture. Employees enjoy a collaborative and friendly environment where they can make a tangible difference in the lives of military service members and their families. This role is incumbent upon a strong advocate for the USO’s mission who wishes to contribute to a meaningful cause while growing professionally within a supportive nonprofit environment. Joining the USO means joining a community dedicated to making an impact and loving what you do every day.