Center Operations Specialist

The United Service Organizations (USO) is a globally recognized nonprofit organization dedicated to enriching the lives of service members and their families through a range of essential programs, services, and activities. Established with a mission that spans the globe, the USO proudly supports America’s military community by providing welcoming centers, engaging events, and valuable resources aimed at boosting morale and providing a sense of connection to home. As a Certified Great Place to Work®, the USO has earned high praise from its employees for fostering an inclusive culture that values community support, fairness, and a meaningful work environment.

The USO is actively seeking a Center Operations Specialist to join the dedicated team at the USO Pearl Harbor-Hickam center. This full-time position offers a competitive salary range of $48,300 to $69,000 annually, reflecting geographical location, relevant experience, and specialized skills. This role is pivotal in managing day-to-day operations to ensure that the center provides an exceptional, safe, and inviting environment where service members can relax and engage in meaningful activities. The ideal candidate will thrive in a dynamic setting, balancing operational management, customer service, and program delivery to enhance the overall USO mission.

As a Center Operations Specialist, your core responsibility will involve executing operational procedures that maintain the center’s facilities, equipment, and services. You will oversee safety, cleanliness, and compliance with sanitary and food-handling standards, ensuring a seamless and pleasant experience for all visitors. Interaction with center guests will be frequent, requiring you to act as a knowledgeable representative and problem-solver knowledgeable about center amenities, tours, classes, programs, and services. Additionally, the role includes budget monitoring, inventory management, and financial reporting to maintain efficient and cost-effective operations.

Beyond daily operations, the Center Operations Specialist will contribute to program planning and implementation. This includes assisting in the design and management of innovative programs and activities that bring value to service members and families both onsite and off military installations. The position involves working closely with volunteers, directing application processes, training, and recognizing their contributions. Collaboration with internal staff and external stakeholders, including military, community leaders, partners, and media representatives, is key to expanding the USO’s reach and impact.

The USO values employees who can demonstrate initiative, attention to detail, and adaptability, as well as excellent interpersonal skills to engage diverse audiences. Proficiency in various computer applications, including volunteer management software and social media platforms, is necessary. The ability to handle confidential information sensitively and exercise sound judgment is critical given the nature of the organization’s work.

As a member of Team USO, you will enjoy a remarkable benefits package including generous paid time off, volunteer days, military leave, and a comprehensive 401k match program. The organization also supports professional growth through training opportunities and education reimbursement programs. Working at the USO Pearl Harbor-Hickam center not only provides a meaningful and purposeful career but also connects you to a supportive team that values work-life balance and collaborative success. Employees praise the USO for its genuine care toward staff, the rewarding impact of work, and the community spirit that defines the organization.

Joining the USO means becoming part of a mission-driven team dedicated to serving those who serve their country. It’s more than a job; it’s a calling, where employees can love what they do and find deep fulfillment in their daily efforts to support military personnel and their families. If you are passionate about making a difference in a nonprofit environment with a global impact, the Center Operations Specialist role at USO Pearl Harbor-Hickam offers an incredible opportunity to grow and contribute in meaningful ways.