Center Operations Specialist

The United Service Organizations (USO) is a globally recognized nonprofit organization that provides vital support and services to active military members and their families. With a mission that spans the globe, the USO is dedicated to improving the quality of life and well-being of service members by offering a variety of programs, events, and activities designed to entertain, connect, and support military personnel throughout their service journeys. The USO centers serve as welcoming and safe havens where military members can relax, network, and access valuable resources.

USO is a Certified Great Place to Work®, with a workplace culture that emphasizes respect, community, and shared commitment to the mission. Employees at USO consistently report high levels of job satisfaction and pride in their work, feeling that their contributions have meaningful and lasting impact on the military community. The organization's generous benefits package includes paid time off, military leave, and volunteer days, as well as a robust 401(k) match program and opportunities for professional development through training and educational reimbursements.

The Center Operations Specialist role is integral to the USO’s mission by ensuring the smooth and efficient daily functioning of one or more USO Centers. These Centers function as versatile community hubs for service members, offering programs, classes, events, and amenities tailored to their unique needs. The Center Operations Specialist is responsible for maintaining a safe, inviting, and cost-effective environment that fosters positive experiences for visitors.

This position includes hands-on management of Center operations such as maintaining facilities and equipment, enforcing safety and food-handling regulations, and providing excellent customer service. Additionally, the Specialist acts as a liaison between military visitors, volunteers, vendors, and internal leadership to facilitate programs and activities that resonate with the military audience. They are charged with managing budgets, inventory, and cash handling, as well as contributing to operational reports that guide management decisions.

Moreover, the Center Operations Specialist supports program communication and marketing efforts by preparing announcements, collecting stories, and managing social media content aligned with USO branding guidelines. They also assist in planning, executing, and evaluating events both on and off military installations, ensuring each engagement is highly effective and meaningful.

Another key aspect of the role involves volunteer management, including coordinating volunteer recruitment, training, scheduling, and recognition programs. The Specialist works closely with military stakeholders, community leaders, partners, and donors to enhance the visibility and support of the USO mission, building and sustaining key relationships that benefit the organization and its service members.

Recognizing the diversity of the military community and the sensitive nature of many interactions, this role requires impeccable judgment, cultural awareness, and the ability to handle confidential information with discretion. Candidates should expect to work collaboratively in a dynamic team environment and possess strong organizational skills to juggle multiple priorities effectively. This position is located at Camp Pendleton, and preference will be given to candidates who are within commuting distance. The salary range for this position is $48,300 to $69,000, with compensation based on experience, skills, and alignment with job requirements. A background check and submission of a resume and cover letter are mandatory for consideration.