Center Operations Specialist

Jacksonville, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Paid Time Off

Military leave

Paid military leave

On-the-job training

401(k) matching

Tuition Reimbursement

Job Description

The United Service Organizations (USO) is a globally recognized nonprofit organization dedicated to supporting and uplifting members of the U.S. military and their families. Known for its long-standing commitment to enhancing the quality of life for service members, the USO operates numerous centers across military installations worldwide. These centers serve as welcoming hubs that provide a range of programs, services, and activities aimed at boosting morale, fostering community, and delivering memorable experiences to those who serve. The USO prides itself on fostering a rewarding and inclusive work environment that not only values its employees but also supports their passions for the mission and community impact. With a strong focus on employee well-being, the USO offers generous paid time off, including volunteer days and military leave, a robust 401(k) match, comprehensive benefits, and opportunities for professional development such as training and education reimbursement. Recognized as a Certified Great Place to Work® by their employees, the organization boasts a culture where 96% feel good about their support for the community, 94% are proud to work for USO, and 92% believe their work has meaningful impact. This emphasizes how working with the USO is more than just a job—it is a calling to make a difference for military members and their families.

The Center Operations Specialist role is a pivotal position within the USO, responsible for managing the day-to-day operations of one or more USO Centers. This role is designed for individuals who are passionate about delivering exceptional customer service and creating a safe, friendly, and engaging atmosphere for service members and their families. The specialist oversees operational procedures, ensuring facilities are well-maintained, cost-effective, and comply with health and safety regulations. Additionally, this position plays an instrumental role in designing, implementing, and managing high-quality, sustainable programs, events, and activities both within the Center and in nearby locations. These programs are geared towards enriching the lives of military personnel and fostering community involvement.

Beyond operational management, the Center Operations Specialist functions as a key communicator and liaison, engaging with visitors, vendors, volunteers, military leadership, and local partners. They maintain strong relationships with these stakeholders to promote awareness of the USO's mission and support successful program delivery. Volunteer management is also an essential aspect of this role, encompassing recruitment, training, scheduling, recognition, and data tracking. The specialist is encouraged to offer innovative solutions and assist with communications and marketing to ensure the USO's activities receive appropriate exposure through social media, local media, and other platforms.

Located at Camp Lejeune, this role offers a unique opportunity for candidates within commuting distance who are eager to be on the front lines supporting the military community. Candidates must be prepared to operate in a dynamic environment, often requiring non-standard work hours and the flexibility to adapt to changing organizational needs. The USO values employees who exhibit initiative, teamwork, attention to detail, and a deep commitment to serving the military community. This role demands strong interpersonal skills, proficiency with technology and software systems, and the ability to manage multiple priorities effectively. By joining the USO as a Center Operations Specialist, individuals become part of a dedicated team that not only supports the mission but also thrives in a collaborative, supportive, and fulfilling workplace.

Job Requirements

High school diploma or equivalent
2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role
Relevant experience in a non-profit, military, multicultural and/or global organization preferred
Strong interpersonal, customer service and problem-solving skills
Ability to interact with USO leadership, the general public and military audiences at a variety of levels with integrity and professionalism
Proficiency using computers and electronics equipment
Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite
General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms
Experience with Digital Cheetah preferred
Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects
Ability to handle confidential information with tact and poise
Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities
Ability to quickly and easily adapt to changing organizational needs
Ability to achieve desired results while working collaboratively in a team environment
Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation
Willingness and ability to work non-standard hours as needed
General knowledge of military community preferred
Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license
Ability to obtain and maintain a valid United States passport and valid foreign driver’s license (in applicable locations/regions)
Must be a strong advocate of the USO’s mission

Job Qualifications

High school diploma or equivalent
2+ years experience in event management, marketing, retail, customer service, recreation facility or related role
Experience in nonprofit, military, multicultural or global organizations preferred
Strong interpersonal, customer service and problem-solving skills
Ability to interact with leadership, public and military audiences with professionalism
Proficiency with computers and electronics equipment
Working knowledge of Microsoft Office suite
General knowledge of volunteer management software and social media platforms
Experience with Digital Cheetah preferred
Ability to exercise sound judgment and maintain confidentiality
Demonstrated initiative, self-motivation and attention to detail
Ability to manage multiple projects with competing priorities
Ability to work collaboratively in a team environment
Ability to perform basic math and follow cash/donation handling procedures
Willingness to work non-standard hours as needed
General knowledge of military community preferred
Strong advocacy for the USO mission

Job Duties

Execute day-to-day center operational procedures ensuring a cost-effective, safe, welcoming and clean environment
Monitor and maintain facilities and equipment
Enforce sanitary and food-handling guidelines and regulations
Engage and interact with center visitors serving as a subject matter expert about amenities, tours, classes, programs and services
Troubleshoot to resolve issues
Direct and manage vendors
Maintain center operations within budget
Monitor and maintain inventory and handle cash
Provide data for financial, operational and statistical reports
Create and maintain a standard operating procedure file
Help plan and oversee operational areas including programs, logistics, inventory management, budget, social media, and database management
Assist with operations and program communications and awareness
Compile and prepare announcements, stories and photos for social media, local media, and website publications
Deliver or assist in managing the planning and evaluation of USO programs, activities and events
Assist in reviewing USO programs and service needs
Develop and maintain relationships with U.S. Military, community leaders, partners, donors and media
Coordinate resources including volunteers, materials and supplies
Communicate key information to volunteers and maintain volunteer database
Direct prospective volunteers through application process and coordinate training
Implement volunteer recognition events
May be required to operate a USO or personal motor vehicle
Perform other duties as assigned including backfilling for manager or other positions