Center Administrator / Clinic Manager

Overland Park, KS, USA|

Job Overview

Compensation

Salary

Range $70,000.00 - $80,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional development opportunities

Job Description

ArchWell Health is a pioneering healthcare provider dedicated to improving the quality of life for senior members through accessible, community-based care. The organization is committed to delivering best-in-class healthcare services in neighborhood clinics specifically designed to make seniors feel comfortable, respected, and connected. By fostering strong relationships among members, families, and care teams, ArchWell Health cultivates a supportive, wellness-focused environment that prioritizes continuity of care and compassionate treatment. Recognized for its innovative approach, ArchWell Health blends clinical excellence with personalized service, ensuring members receive attentive, respectful care tailored to their individual needs.

The Center Administrator (CA) at ArchWell Health plays a crucial leadership role responsible for the smooth and efficient operation of a single clinic center. This position requires the management of both clinical and administrative functions, ensuring that all teams work cohesively to deliver exceptional service quality and meet operational targets. The CA leads a multi-disciplinary team, overseeing workflows ranging from scheduling and billing to compliance with safety and regulatory standards. Central to this role is the responsibility for maintaining practice profitability and achieving key performance indicators such as member satisfaction, staff engagement, clinical quality, and revenue enhancement. Through strategic leadership, coaching, and operational oversight, the Center Administrator drives continuous improvement initiatives and fosters a positive, productive workplace culture.

In addition to supervising daily operations, the Center Administrator partners with senior leadership to monitor and enhance quality care benchmarks and customer service experiences. They champion compliance with healthcare regulations including HIPAA and safety audits, while also managing resource allocation to support business growth and member needs. As a community ambassador, the CA builds and sustains relationships with healthcare partners and senior service organizations to advance ArchWell Health's mission and reputation. This full-time leadership role is vital to ensuring the clinic operates effectively, meeting the evolving needs of the senior community it serves, and exemplifying ArchWell Health's commitment to excellence in care and service.

Job Requirements

Bachelor’s degree in healthcare administration, business administration, or related field preferred
minimum of 5 years of relevant experience in medical clinic, hospital, or hospitality setting
at least 3 years supervisory or management experience in medical or regulated environment
strong familiarity with ECW software preferred
passion for mentoring and developing teams
capability to identify and solve operational issues
proficient computer skills
fluency in Spanish or other community languages required where applicable

Job Qualifications

Bachelor’s degree in Healthcare Administration, Business Administration, or a closely related discipline preferred
minimum of 5 years related work experience in a medical clinic, hospital, or hospitality setting
minimum of 3 years supervisory or managerial experience in a medical clinic, hospital, or regulated environment
strong experience with ECW preferred
demonstrated passion for mentorship and team development across multiple functions
problem-solving skills with ability to identify process gaps and implement solutions
proficient PC skills
fluency in Spanish or other languages spoken by the community preferred where necessary

Job Duties

Lead, coach, and mentor a multi-disciplinary team of 10+ colleagues promoting accountability, collaboration, compassion, and service excellence
gather team and member information in partnership with the Market Operations Director to build a best-in-class customer service experience
ensure efficient scheduling, billing, and documentation processes while monitoring administrative staff use of systems
create a positive work environment to attract and retain staff, providers, and members
oversee all compliance including physician documentation, coding audits, safety regulations, and HIPAA guidelines
facilitate regular team meetings to foster communication and alignment on operational priorities
manage resource allocation and staffing to meet business needs and growth projections
conduct routine staff observations and performance audits
provide real-time feedback and coaching to support colleague growth
ensure financial targets are met including cash management and financial reporting
be accountable for the needs of the center's physicians, clinicians, and care teams to deliver high-quality member care