Celebrity Service Ambassador

Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier destination known for its expansive property, exceptional service, and unique meeting and entertainment experiences. As one of the flagship properties under Marriott International, Gaylord Hotels stands out for its commitment to quality, guest satisfaction, and fostering a vibrant, inclusive workplace. Marriott International, a global leader in hospitality, embraces diversity and promotes a culture where the unique backgrounds of associates are celebrated, ensuring all employees have access to equal opportunities and professional growth. The company upholds strong policies against discrimination and advocates for a safe, welcoming environment for both guests and staff.

The full-time, non-management Guest Services position at Gaylord Opryland Resort & Convention Center offers an hourly wage of $21.50 and is designed for those passionate about delivering exceptional service in a dynamic hotel environment. This role is pivotal in shaping guests' first impressions and their overall stay experience, as it encompasses a broad spectrum of responsibilities, from assisting members and guests prior to arrival to managing check-in and check-out processes. The position requires engaging with guests to facilitate amenities such as grocery and amenity orders, special requests, and providing detailed local information about property features and area attractions.

Employees in this capacity serve as the vital link between the guests and various hotel departments, coordinating services including transportation, reservations, dry cleaning, and housekeeping to ensure guest satisfaction. They must adeptly handle various communication channels, answering inquiries, processing calls and messages, and resolving issues promptly. The role also involves maintaining detailed logs, preparing arrival packets, managing billing processes, and assisting with administrative tasks. An essential part of the job includes providing personalized attention to guests with unique needs and ensuring all interactions reflect the high standards of the Gaylord Hotels brand.

Beyond guest interaction, the job requires adherence to safety protocols with responsibilities such as reporting incidents and completing safety training. It also demands professionalism in appearance and communication, confidentiality in handling proprietary information, and upholding company policies rigorously. Employees must demonstrate strong interpersonal skills, supporting teamwork, listening effectively, and maintaining a positive work environment. Physical demands include the ability to stand or walk for extended periods and handle light lifting up to 10 pounds. This role offers a balanced mix of front-office duties, direct guest engagement, and behind-the-scenes coordination, making it ideal for individuals seeking growth in hospitality within an internationally recognized brand.

Joining Gaylord Hotels through Marriott International opens doors to a wide array of career opportunities beyond traditional hotel roles, offering continuous learning and personal development. The company values creativity, entrepreneurial spirit, and heartfelt service, encouraging employees to bring their best selves to work. This position is an excellent entry point for those committed to hospitality excellence and eager to be part of a global team dedicated to delivering extraordinary experiences to every guest.