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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid training
Employee wellness programs
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier destination known for its expansive property, exceptional service, and unique meeting and entertainment experiences. As one of the flagship properties under Marriott International, Gaylord Hotels stands out for its commitment to quality, guest satisfaction, and fostering a vibrant, inclusive workplace. Marriott International, a global leader in hospitality, embraces diversity and promotes a culture where the unique backgrounds of associates are celebrated, ensuring all employees have access to equal opportunities and professional growth. The company upholds strong policies against discrimination and advocates for a safe, welcoming environment for... Show More
Job Requirements
- high school diploma or G.E.D. equivalent
- minimum of 1 year related work experience
- no supervisory experience required
- ability to stand, sit or walk for extended periods
- capability to lift up to 10 pounds without assistance
- strong communication skills
- must follow company policies and procedures
- ability to maintain confidentiality
- willingness to complete safety training and certifications
Job Qualifications
- high school diploma or G.E.D. equivalent
- at least 1 year of related work experience
- strong customer service skills
- excellent communication and interpersonal abilities
- proficiency with computer systems used in hospitality operations
- ability to multi-task and work in a fast-paced environment
- attention to detail and problem-solving skills
- ability to work as part of a team and independently
Job Duties
- assist members and guests with pre-arrival, arrival and check-in processes
- conduct pre-calls and make pre-arrival arrangements such as grocery and amenity orders
- review and log member preferences in the system
- perform front office duties including check-in, check-out, and billing
- prepare arrival packets, welcome packages, and departure folios
- respond to visitor information and special requests such as transportation or dry cleaning arrangements
- handle calls, messages, and correspondence efficiently
- coordinate with other departments such as engineering, bellperson, and housekeeping to resolve guest requests
- perform lobby ambassador tasks and assist with bell and valet services
- review and document shift logs, daily memos, and pertinent information in computer systems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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