Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $32.16
Work Schedule
Standard Hours
Benefits
Hilton team member travel discount
Health Insurance
Dental Insurance
Paid health benefit waiver option
401(k)
company-paid group life insurance
Paid vacation
sick leave
Holidays
Shoes for Crews discount
Job Description
The Hilton Waikiki Beach Hotel, located in the heart of Honolulu, Hawaii, stands as a premier destination offering guests a distinctive blend of Hawaiian hospitality and modern luxury. As a part of the globally recognized Hilton brand, this establishment prides itself on delivering exceptional service and memorable experiences to guests from around the world. The hotel features beautifully appointed rooms, exquisite dining options, and versatile event spaces that cater to both leisure travelers and business groups. Hilton Waikiki Beach Hotel is deeply committed to fostering a positive work environment, promoting diversity and inclusion, and supporting the professional growth of its team members. The employment offered is full-time, with a competitive pay rate of $32.16 per hour, reflecting the organization's dedication to rewarding skilled professionals who contribute to its ongoing success.
The current opening at the Hilton Waikiki Beach Hotel is for a full-time Catering/Sales Coordinator, an integral role dedicated to supporting the Catering and Sales Team. This position involves providing comprehensive administrative assistance that ensures smooth operations and effective communication within the department. The Catering/Sales Coordinator is responsible for servicing existing clients with aloha spirit, effectively managing client needs, and coordinating event details to guarantee seamless execution. The role includes vital clerical duties such as filing, greeting clients, detailing events, and facilitating communication between the Catering Department and other hotel divisions. A successful candidate will demonstrate efficiency and accuracy in handling banquet event orders, contracts, proposals, and correspondence.
This role demands a high level of organization, attention to detail, and proactive client service skills. The Catering/Sales Coordinator is expected to meet or exceed booking goals by supporting the Sales team in securing event covers and revenue targets. Responsibilities also involve negotiation within established guidelines to maximize revenue while maintaining the luxury standards of the Hilton Waikiki Beach Hotel. Key tasks include generating banquet event orders, ensuring timely response to client inquiries, upselling services, and coordinating with various hotel departments to deliver exceptional guest experiences. The position emphasizes a client-focused approach, managing follow-ups on group bookings, sending thank you notes, and handling guest requests with professionalism and care.
Additionally, the Catering/Sales Coordinator contributes to sales reporting, monitors progress on group functions, and ensures adherence to booking deadlines and policies. The ability to multitask effectively in a fast-paced environment, work collaboratively with team members, and communicate clearly with clients and internal stakeholders is essential for success. This role also involves participation in staff meetings and occasional direct contact with clients during functions to ensure satisfaction and smooth execution. The Hilton Waikiki Beach Hotel values candidates who bring previous experience in hotel sales, catering, or reservations and who are familiar with industry-specific systems like Delphi and OnQ. The organization encourages applications from candidates with relevant clerical experience and a strong commitment to service excellence. Joining Hilton Waikiki Beach Hotel as a Catering/Sales Coordinator offers a rewarding career path with access to comprehensive benefits, including health and dental insurance, paid vacation, a 401(k) plan, and employee discounts, all within an inclusive and supportive work culture.
The current opening at the Hilton Waikiki Beach Hotel is for a full-time Catering/Sales Coordinator, an integral role dedicated to supporting the Catering and Sales Team. This position involves providing comprehensive administrative assistance that ensures smooth operations and effective communication within the department. The Catering/Sales Coordinator is responsible for servicing existing clients with aloha spirit, effectively managing client needs, and coordinating event details to guarantee seamless execution. The role includes vital clerical duties such as filing, greeting clients, detailing events, and facilitating communication between the Catering Department and other hotel divisions. A successful candidate will demonstrate efficiency and accuracy in handling banquet event orders, contracts, proposals, and correspondence.
This role demands a high level of organization, attention to detail, and proactive client service skills. The Catering/Sales Coordinator is expected to meet or exceed booking goals by supporting the Sales team in securing event covers and revenue targets. Responsibilities also involve negotiation within established guidelines to maximize revenue while maintaining the luxury standards of the Hilton Waikiki Beach Hotel. Key tasks include generating banquet event orders, ensuring timely response to client inquiries, upselling services, and coordinating with various hotel departments to deliver exceptional guest experiences. The position emphasizes a client-focused approach, managing follow-ups on group bookings, sending thank you notes, and handling guest requests with professionalism and care.
Additionally, the Catering/Sales Coordinator contributes to sales reporting, monitors progress on group functions, and ensures adherence to booking deadlines and policies. The ability to multitask effectively in a fast-paced environment, work collaboratively with team members, and communicate clearly with clients and internal stakeholders is essential for success. This role also involves participation in staff meetings and occasional direct contact with clients during functions to ensure satisfaction and smooth execution. The Hilton Waikiki Beach Hotel values candidates who bring previous experience in hotel sales, catering, or reservations and who are familiar with industry-specific systems like Delphi and OnQ. The organization encourages applications from candidates with relevant clerical experience and a strong commitment to service excellence. Joining Hilton Waikiki Beach Hotel as a Catering/Sales Coordinator offers a rewarding career path with access to comprehensive benefits, including health and dental insurance, paid vacation, a 401(k) plan, and employee discounts, all within an inclusive and supportive work culture.
Job Requirements
- High school graduate
- some college coursework is preferred
- associate's degree preferred or equivalent combination of education and experience
- must have 2 years clerical experience of similar capacity
- 2 years previous hotel sales, catering, or reservations experience preferred
- previous direct experience with Delphi and OnQ systems preferred
- must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
- relevant military experience in a comparable capacity
- good communication and interpersonal skills are essential
Job Qualifications
- High school graduate
- some college coursework preferred
- associate's degree preferred or equivalent combination of education and experience
- two years clerical experience in similar capacity
- two years hotel sales, catering, or reservations experience preferred
- previous experience with Delphi and OnQ systems preferred
- good communication and interpersonal skills
- multitasking ability in a busy environment
- relevant military experience in comparable capacity
Job Duties
- Meet or exceed pre-determined booking goals for covers and revenue
- meet or exceed budgeted costs and revenue on a monthly average
- types various forms of documentation including contracts, memos, letters, and proposals
- types banquet event orders (BEO) and distributes to appropriate departments
- promptly handle inquiry calls and monitor efficient flow of paperwork
- upsell clients while promoting luxury service standards
- complete coordination of sales group functions
- review function contracts prior to distribution
- follow up on progress of groups booked to ensure maximum occupancy
- generate thank you notes to clients and handle negative feedback
- follow up on bookings and solicit repeat business
- send menus, hotel information, and correspondence to clients
- type and process sales contracts and internal/external correspondence
- assist in compilation of figures and data for sales reports
- handle guest requests and provide information about hotel facilities and services
- ensure appropriate response to guest problems with timely follow-up
- check banquet functions prior to guest arrival and make personal contact with clients
- attend periodic staff meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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