Catering/Conference Services (CS) Manager

Sonesta International Hotels is recognized as the 8th largest hotel company in the United States, boasting a remarkable presence with over 1,000 properties spread across eight countries and rapidly expanding. The company offers a diverse portfolio that includes full-service and focused hotels in major cities, featuring a combination of owned, managed, and franchised properties. Sonesta’s unique blend of hospitality services allows them to be conveniently available in many sought-after locations, delivering exceptional guest experiences consistently. The company’s commitment is rooted in the human side of hospitality, emphasizing service delivered with passion, fostering loyalty with purpose, and creating experiences that genuinely connect with their guests. Sonesta International Hotels is committed to quality, value, and outstanding hospitality across every stay, reflecting their core belief in "Together We Thrive."

The role of Catering/Conference Services Manager at Sonesta International Hotels represents a dynamic multi-property opportunity primarily based in the vibrant New York City metropolitan area. This in-person role involves managing catering and conference services across all Sonesta Hotels in NYC, facilitating meetings, conventions, and special events to maximize revenue while exceeding client expectations. The manager acts as a key liaison between group contacts and hotel operation teams, coordinating every aspect of group bookings, event planning, and execution. Major responsibilities include managing function space, food and beverage services, event coordination, and client relationship building. This position requires a versatile individual who can oversee all operational functions, financial processes, and lead with integrity and passion. Candidates must be comfortable working in a fast-paced environment and demonstrate excellent organizational, communication, and problem-solving skills.

The Catering/Conference Services Manager will coordinate all group and event bookings, monitor booking pace, and ensure compliance with Sonesta’s operational standards. They conduct audits, prepare banquet event orders (BEOs), manage menu planning, and oversee event logistics like room setups, decorations, and VIP services. This role requires close collaboration with sales and other hotel departments to align efforts and achieve budgeted revenue goals. The ideal candidate should possess strong attention to detail, be adept at negotiating contracts, and maintain accurate client records in the Sonesta CRM system. Work hours are variable and include weekends and holidays, with shifts potentially stretching 10 to 12 hours. Physical demands include frequent standing, bending, and lifting, reflecting the hands-on nature of the role.

Sonesta values continuous improvement and encourages candidates interested in leadership growth within the hospitality sector. The role offers an hourly compensation range of $28.34 to $33.65 with eligibility for a Sales Incentive Plan, representing a competitive package in the hospitality industry. Sonesta also provides an extensive benefits program including medical, dental, and vision insurance; retirement plans with company match; paid time off; and educational assistance among others. As an equal opportunity employer, Sonesta is committed to diversity and inclusion, welcoming qualified candidates from varied backgrounds. This position is ideal for those passionate about hospitality who want to contribute to a thriving company culture while enhancing their career development in conference and catering management.